Hotel Front Desk Supervisor

Posted 2 days ago
Description
We're in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You'll be the face of the operation and the first person guests see when they come through the doors. You'll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you're looking for a leadership opportunity on an already fantastic team, apply now!
Responsibilities
Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environmentHandle the front desk budget and order office supplies as neededGenerate occupancy reports and compile financial information for the general managerHire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policiesInteract with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaintsLead operations at the front desk and make sure guests have an exceptional stayQualifications
Must be able to stand on your feet for 8 hours during a typical shiftPlease only apply if you meet each of these criteriaShowcase exceptional multitasking, communication, and management skills1 year of previous experience working in the hospitality industryProficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desiredAt least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related fieldMust possess a high school diploma or equivalent certification (GED)Compensation: $15 - $16 Hourly

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