You will excel in this role if you have excellent interpersonal relationship skills, networking skills and out-of-the-box problem-solving abilities.
Strong communication, excellent organisational skills and selling skills coupled with a strong guest orientation will result in success within this role.Experience and Skills: Minimum of 3 years of experience in a similar position within a 5-star luxury propertyHospitality experience would be advantageousImpeccable communication skills both written and verbalMust be computer literateBe able to re-assess and enhance source market focus and STO StructureAbility to perform competitive benchmark studies, follow market trends, and provide input to sales strategies aligned with the vision of the business, to maximise opportunities and mitigate riskExcellent product knowledge and upselling skillsMust be able to adhere to rate and offer information distribution deadlinesBe able to conduct training and coaching team members on selling, up-sell and cross-sell techniquesSustainable quality and attention to detailStrict confidentiality of customer informationPersonal and professional integrity of the highest standardSales CRM system experience Inherent Requirements: Degree or Diploma in Sales & MarketingValid driver's licenseCOVID-19 considerations: We encourage all staff to be fully vaccinatedMain Responsibilities:Represent the business in the marketBe the principal liaison and point of contact for 3rd Party Distributors (Wholesale, Retail agents and Consortia) in South AfricaTake responsibility for positioning the business and its services and offerings, in the marketplace with the intention of maximising occupancy at the highest possible rate, driving REVPAR, including developing existing markets and securing new business as per the Group's "narrow and deep" approachEnsure that 3rd Party Distributors receive timely deliveries of up-to-date Service, Rate and Promotional/Campaign information for inclusion in marketing materialsAttend trade shows and events within South Africa to promote and sell the hotel portfolio and its servicesManage the cost of distribution - ensure correct commission is awarded to 3rd party distributorsBe primarily responsible for organising and hosting site inspectionsAssist in defining and executing the Sales strategy for the futureReview and assess Accommodation and sales budget expenseEnsure that the Sales CRM system is kept up-to-date and accurateEnsure that all Sales Activity reports are produced accurately and timeouslyEnsure that all collateral is correct, updated and user-friendly for tradeAccuracy and completeness of supplier contractsManage Trade Marketing on (but not limited to) consortium platforms, social media engagement strategy, and e-blasts and identify other opportunitiesFollow all departmental and hotel, health, safety and security policies, processes, procedures and standards