Hospitality Operations Manager

Job Title: Hospitality Operations ManagerWe are seeking a highly skilled and experienced Hospitality Operations Manager to join our team at Farm Manager SA. The successful candidate will be responsible for managing the day-to-day hospitality operations, ensuring exceptional guest experiences and maintaining high standards of cleanliness and comfort.Key Responsibilities:Operations Management: Oversee the efficient management of hospitality operations, including guest relations, staff rosters, housekeeping, breakfast service, food offerings, maintenance, sales & marketing, and employee relations.Maintenance and Capital Expenditure: Ensure that the asset is well-maintained and all capital expenditure requirements are well-planned, costed, and scheduled accordingly.Inventory Management: Responsible for maintaining and managing all inventories and stocks.Guest Services: Swiftly handle and resolve guest needs, requirements, compliments, and complaints, efficiently manage online guest reviews, and ensure all online and social media platforms are managed and reflective of the establishment.Financial Management: Responsible for all operational accounting duties, including daily cash-up, petty cash, and monthly purchases accounts reconciliations.Staff Management: Inspire, motivate, and maintain good staff relations and productivity, schedule and direct staff daily duties, and provide ongoing staff training and development.The ideal candidate will have excellent communication and staff relation skills, a good understanding of budgets and forecasting, and be able to work hospitality shifts and hours while maintaining a good work-life balance.Estimated Salary: R250,000 - R300,000 per annum, depending on experience and qualifications. Only short-listed candidates will be contacted.
#J-18808-Ljbffr