&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single '&Beyonder' makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose '&Beyonders' very carefully – they are the strength and the future of this company.KEY OUTPUTS:Prepare welcome and departure notes for guestsCheck guests in during the day and manage dietaries, or any other special requestsMeet all guests, check-ins, check outs, hosting guests and site-inspectionsEnsuring all organizational requirements around delivering an andBeyond guest experience at Ngala Safari Lodge is planned for and executed dailyAssist in training and developing of staff as necessaryWork closely with the Senior Management team to ensure a seamless daily operation.Ensure our brand standards are always maintained in all areas that make up the guest experienceRepresent the andBeyond brand in appearance and behaviourCreate an environment where the andBeyond culture & DNA is fosteredInnovate new ideas and ways to edge the brand and improveGuest Delight- Both in the bush and at the lodge. To be able to plan, action and create guest delightsCheck set ups for breakfast, lunch and dinnerBe a critical part in the managing of the butler's department including their shifts, duties and assisting with any issues that may ariseMake sure the main area is always tidy and styled to the BOPsHost guests at mealtimes and check smooth running of service from the kitchen and butlerWork closely with butlers and Lodge managers to maintain a high service standardWillingness to assist the Operations Manager and Lodge Manager with monthly stock takes and any stock orders that need to be doneAssisting with general administrative work, including emails, staff rostering and daily allocationsAssisting with General Management of Stock Control and ensuring stock is issued correctlyRunning Point on Large Group BookingsKeep open communication with all departments and allow information to run through freelyHelp Operations Manager & Lodge Manager with Lodge Operations when either goes on leavePay close attention to day sheet information such as dietary requirements and medical requirements for guestsBe motivated, friendly and proactive when dealing with lodge operations and guests' expectationsA person with a positive AttitudeWillingness to learn and growHave a training MentalityOpen to feedbackKNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS):Company Knowledge (andBeyond and Africa Foundation)Valid unendorsed SA driver's license essentialMS office knowledge essentialPANstrat Knowledge beneficialSKILLS REQUIRED:Communication skills - with guests and fellow staff membersLateral thinking abilityFlexibilityInitiativeProfessional, courteous, hospitable to guestsMust be able to cope under pressure to meet guests needsLeadershipOrganizational abilitiesHonest, have good integrity, proactive and driven person who has career ambitionsGood interpersonal skillsPassion for guest delightingProblem solving skillsTeam playerDiligence and self-motivation to meet deadlinesWillingness/ability to share information and teach and inspire othersWine & Food experiencePREVIOUS WORK EXPERIENCE REQUIRED:3 to 5 years experience in a 5 star operation in a camp manager/Duty manager role.Experience in the service industry especially in dealing with guests and staffManagerial experienceThis is a permanent live-in position, based at Ngala Safari Lodge.We reserve the right not to make an appointment.
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