Hospitality Manager | Ngala Game Reserve | Luxury Lodge Group
We are currently looking for an experienced HOSPITALITY MANAGER to join the team of a luxury lodge located in Ngala Private Game Reserve.
KEY OUTPUTS:
Prepare welcome and departure notes for guests
Check guests in during the day and manage dietaries, or any other special requests
Meet all guests, check-ins, check outs, hosting guests and site-inspections
Ensuring all organizational requirements around delivering a guest experience at the Lodge is planned for and executed daily
Assist in training and developing staff as necessary
Work closely with the Senior Management team to ensure a seamless daily operation.
Ensure brand standards are maintained in all areas that make up the guest experience
Represent the Company's brand in appearance and behavior
Create an environment where the company's culture & DNA is fostered
Innovate new ideas and ways to enhance the brand
Guest Delight - Plan, action, and create guest delights both in the bush and at the lodge
Check set ups for breakfast, lunch, and dinner
Manage the butler's department including shifts, duties, and addressing issues
Ensure the main area is tidy and styled to the BOPs
Host guests at mealtimes and ensure smooth service from the kitchen and butler
Collaborate with butlers and Lodge managers to maintain a high service standard
Assist Operations Manager and Lodge Manager with stock takes and orders
Handle general administrative tasks, including emails, staff rostering, and daily allocations
Assist with Stock Control and correct stock issuance
Lead Large Group Bookings
Maintain open communication with all departments
Support Operations Manager & Lodge Manager during leave periods
Attend to day sheet information like dietary and medical requirements for guests
Demonstrate a positive attitude, willingness to learn and grow, and a training mentality
Be open to feedback and have good interpersonal skills
KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS):
Valid unendorsed SA driver's license essential
MS Office knowledge essential
PANstrat Knowledge beneficial
SKILLS REQUIRED:
Communication skills with guests and staff
Lateral thinking ability
Flexibility and initiative
Professional, courteous, and hospitable demeanor
Ability to cope under pressure and lead effectively
Organizational and leadership abilities
Integrity, proactive nature, and career ambitions
Passion for guest satisfaction and problem-solving skills
Team player with diligence and self-motivation
Willingness to share information and inspire others
Experience in Wine & Food
PREVIOUS WORK EXPERIENCE REQUIRED:
3 to 5 years' experience in a 5-star operation in a camp manager/Duty manager role
Service industry experience with guests and staff
Managerial experience
Start: ASAP
Salary: Market related, Live-In
To apply for Hospitality Manager | Ngala Game Reserve | Luxury Lodge Group, please send your CV in WORD document WITH UP-TO-DATE EMPLOYMENT HISTORY AND A FULL-LENGTH PHOTO INSERTED ON THE CV.
We appreciate all applications. However, only shortlisted candidates will be contacted for further assessment, within 10 working days of the application.
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