Hospitality Manager | Lxury Lodge | Greater Kruger

This role offers a unique chance to be at the heart of delivering exceptional guest experiences in a stunning natural setting.Key Responsibilities:Welcome and farewell guests with personalized notes and exceptional service.Oversee guest check-ins, manage dietary needs, and address special requests.Host guests, conduct site inspections, and ensure a seamless guest experience.Train and develop staff, working closely with the Senior Management team for smooth daily operations.Maintain and exceed brand standards, fostering a culture of innovation and excellence.Manage the butler's department, including shift planning and problem resolution.Ensure the lodge's main areas are tidy and styled to brand standards.Oversee meal service and collaborate with kitchen and butler teams.Assist with stock control, administrative tasks, and large group bookings.Maintain open communication across departments and support lodge operations as needed.Requirements:3 to 5 years of experience in a 5-star operation, ideally in a camp manager or duty manager role.Strong managerial and leadership skills with a passion for guest satisfaction.Excellent communication, problem-solving, and organizational abilities.Proficiency in MS Office; knowledge of PANstrat is beneficial.Valid, unendorsed South African driver's license.Experience in wine and food service is a plus.Skills:Exceptional interpersonal and communication skills.Ability to handle pressure and manage multiple tasks.Strong initiative, flexibility, and a proactive approach.Dedication to maintaining high service standards and guest delight.This is a live-in position.Note that due to the high volume of applications, only shortlisted candidates will be contacted within 7 working days.
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