Luxurious Lodge in the Timbavati Reserve is recruiting an experienced Hospitality Manager to assist the Lodge and Operations Manager.
This is a live-in position.Experience required:Valid unendorsed SA driver's license essentialMS Office knowledge essentialPANstrat Knowledge beneficial3 to 5 years' experience in a 5-star operation in a camp manager/Duty manager roleExperience in the service industry especially in dealing with guests and staffManagerial experienceBe motivated, friendly and proactive when dealing with lodge operations and guests' expectationsA person with a positive attitudeWillingness to learn and growHave a training mentalityOpen to feedbackDuties include: Prepare welcome and departure notes for guestsCheck guests in during the day and manage dietaries, or any other special requestsMeet all guests, check-ins, check outs, hosting guests and site-inspectionsAssist in training and developing of staff as necessaryWork closely with the Senior Management team to ensure a seamless daily operationInnovate new ideas and ways to edge the brand and improveCheck set ups for breakfast, lunch and dinnerBe a critical part in the managing of the butler's department Make sure the main area is always tidy and styled to the BOPsHost guests at mealtimes Work closely with butlers and Lodge managers to maintain a high service standardWillingness to assist the Operations Manager and Lodge Manager with monthly stock takes and any stock orders that need to be doneAssisting with general administrative work, including emails, staff rostering and daily allocationsAssisting with General Management of Stock Control Keep open communication with all departmentsHelp Operations Manager & Lodge Manager with Lodge Operations when either goes on leavePay close attention to day sheet information such as dietary requirements and medical requirements for guests