Efficient Hospital Management Lead strategic direction setting and planning for the Hospital area in alignment to the companys vision and mission Develop the Hospitals standards based on global and local best practices to achieve operational excellence and quality care Set goals and standards for the Hospital to support the business plans Plan and utilise the available skills and equipment sets for maximum effectiveness and productivity Support and guide relevant workstreams [i.e., Nursing, Patient Experience] to achieve operational success Drive continuous improvement and identify and manage operational risks Maintain quality patient care delivery standards through suitably qualified and registered professionals Manage communication, service providers, projects (where applicable), budgets, resourcing, roll-out and change management as relating to Hospital Operations Initiate and implement operational activities of the business unit aimed at delivering best patient experience, best outcomes, with cost efficiency Ensure compliance to all relevant legislation applicable to Health and Safety Streamline the Hospital and drive alignment, collaboration and synergy between the various stream lead and healthcare professionals to provide healthcare services Take a strategic view of the value chain to ensure the Hospital is optimally integrated and optimised within operating context Support and drive Group initiatives to strengthen funder relations and continuously work towards designated service provider status with funders Collaborate with Chief Operations Officer, Chief Marketing Officer and Chief Medical Officer in the recruitment of Clinicians and Allied workers across all Medical disciplines Enable and support contractors to deliver Ensure each contractor, all their employees and equipment comply with the safety standards and have the required permits to perform the work Supervise or delegate the supervision all the contractor operations and workers on the job sites daily to achieve timelines Ensure work is performed following quality standards Liaise with other departments and functions to enable the contractors to deliver on time Management of the Hospitals Marketing and Patient Experience Strategy In collaboration with the Chief Marketing Officer, develop a marketing strategy for the hospital aligned to the Groups business plan and marketing strategy Understand competitor strategies, identify risks and implement controls in order to mitigate these risks Identify areas for change and new business opportunities Monitor and track patient experience indicators and take the necessary corrective actions Collaborate with the outsourced hospital functions to ensure optimal patient experience Co-create functional strategies and lead and manage the disciplines in portfolio Collaboratively (with HO Function leads) develop the tactical strategy for the functions (administrative and clinical) in the portfolio Provide a business performance management framework (information, processes, roles and responsibilities) which ensures issues are highlighted and actions are taken as required Monitor overall value chain financial performance compared to plans and flag variances With the relevant Functional leads at HO, drive the implementation of integrated corporate governance, compliance, integrity and ethics frameworks throughout the hospital and hold employees and service providers accountable for delivering on these frameworks Identify innovative ways to improve business practices, processes and synergies to save costs, increase efficiencies and improve service delivery Ensure optimised customer experience and service throughout the value chain Build and maintain relationships with Doctors, Specialists and external providers Promote alignment by understanding and communicating operation and customer needs and requirements throughout the Facility and at Group Level Balance interests of a variety of stakeholders, readjusting priorities to respond to pressing and changing demands Maintain active participation and membership in networking with organisations. Manage stakeholder relationships and quality of service delivery to ensure successful overall business results Establish and maintain strategic and collaborative relationships with Government and Healthcare bodies Manage a sub-function that builds people and ensures excellent patient and service delivery Implement a performance management plan that optimises delivery and enables a culture of recognition and fairness across the business area In collaboration with HR lead sourcing, recruiting, onboarding and retention standards for direct reports and ensure the consistent application of standards Provide timely guidance and feedback to direct report to help strengthen skill areas and leverage potential Embed people-focused management strategies and implement policies that maximise employee potential (training and development) Coach subordinates to be effective performers and help them prepare themselves for both short and mid-term challenges Drive staff utilisation and productivity through the use of the Kronos system and the efficient management of resources Forecast, secure and manage the budget Provide guidance and framework for the budgeting processes aligned to Facility and Group strategy Manage revenue, cost of sales, overheads, EBITDA and working capital Collaborate with Group debtors and Finance and Patient Services in ensuring the achievement WIP /DNYB, rejections and debtors book targets Appropriately plan and motivate for capital expenditure projects Manage budget and cost control, i.e. organise expenditure to ensure effective cost controls / savings within functional responsibilities and ensure the efficient use of resources Manage expenditure planning and variances within approved budget parameters Drive operational efficiency and quality standards in line with the targeted financial performance of the business With the support of relevant SMEs, manage and maintain all hospital assets (property, plant, equipment and stock) Improve and maintain delivery of the health service by planning the services and accounting for the cost of care and the distribution of staff Establish reporting best practice for area of responsibility Monitor, measure and report on progress of delivery against baseline plan Ensure complete, timeous and accurate reporting with appropriate levels of escalation to enable effective decision making Ensure integrated view and reporting of relevant business information Ensure the implementation of industry quality management, frameworks, systems and processes Deploy an integrated risk management, governance and compliance framework throughout the business Drive adherence to statutory standards, policies and procedures within the business unit to ensure compliance at all times and take remedial action where necessary Establish, implement, monitor and audit the key business processes and metrics Apply and maintain the risk and legal management framework for the Hospital
