Efficient Hospital ManagementLead strategic direction setting and planning for the Hospital area in alignment to the companys vision and missionDevelop the Hospitals standards based on global and local best practices to achieve operational excellence and quality careSet goals and standards for the Hospital to support the business plansPlan and utilise the available skills and equipment sets for maximum effectiveness and productivitySupport and guide relevant workstreams [i.e., Nursing, Patient Experience] to achieve operational successDrive continuous improvement and identify and manage operational risksMaintain quality patient care delivery standards through suitably qualified and registered professionalsManage communication, service providers, projects (where applicable), budgets, resourcing, roll-out and change management as relating to Hospital OperationsInitiate and implement operational activities of the business unit aimed at delivering best patient experience, best outcomes, with cost efficiencyEnsure compliance to all relevant legislation applicable to Health and SafetyStreamline the Hospital and drive alignment, collaboration and synergy between the various stream lead and healthcare professionals to provide healthcare servicesTake a strategic view of the value chain to ensure the Hospital is optimally integrated and optimised within operating contextSupport and drive Group initiatives to strengthen funder relations and continuously work towards designated service provider status with fundersCollaborate with Chief Operations Officer, Chief Marketing Officer and Chief Medical Officer in the recruitment of Clinicians and Allied workers across all Medical disciplinesEnable and support contractors to deliverEnsure each contractor, all their employees and equipment comply with the safety standards and have the required permits to perform the workSupervise or delegate the supervision all the contractor operations and workers on the job sites daily to achieve timelinesEnsure work is performed following quality standardsLiaise with other departments and functions to enable the contractors to deliver on timeManagement of the Hospitals Marketing and Patient Experience Strategy In collaboration with the Chief Marketing Officer, develop a marketing strategy for the hospital aligned to the Groups business plan and marketing strategyUnderstand competitor strategies, identify risks and implement controls in order to mitigate these risksIdentify areas for change and new business opportunitiesMonitor and track patient experience indicators and take the necessary corrective actionsCollaborate with the outsourced hospital functions to ensure optimal patient experienceCo-create functional strategies and lead and manage the disciplines in portfolioCollaboratively (with HO Function leads) develop the tactical strategy for the functions (administrative and clinical) in the portfolioProvide a business performance management framework (information, processes, roles and responsibilities) which ensures issues are highlighted and actions are taken as requiredMonitor overall value chain financial performance compared to plans and flag variancesWith the relevant Functional leads at HO, drive the implementation of integrated corporate governance, compliance, integrity and ethics frameworks throughout the hospital and hold employees and service providers accountable for delivering on these frameworksIdentify innovative ways to improve business practices, processes and synergies to save costs, increase efficiencies and improve service deliveryEnsure optimised customer experience and service throughout the value chainBuild and maintain relationships with Doctors, Specialists and external providersPromote alignment by understanding and communicating operation and customer needs and requirements throughout the Facility and at Group LevelBalance interests of a variety of stakeholders, readjusting priorities to respond to pressing and changing demandsMaintain active participation and membership in networking with organisations.Manage stakeholder relationships and quality of service delivery to ensure successful overall business resultsEstablish and maintain strategic and collaborative relationships with Government and Healthcare bodiesManage a sub-function that builds people and ensures excellent patient and service deliveryImplement a performance management plan that optimises delivery and enables a culture of recognition and fairness across the business areaIn collaboration with HR lead sourcing, recruiting, onboarding and retention standards for direct reports and ensure the consistent application of standardsProvide timely guidance and feedback to direct report to help strengthen skill areas and leverage potentialEmbed people-focused management strategies and implement policies that maximise employee potential (training and development)Coach subordinates to be effective performers and help them prepare themselves for both short and mid-term challengesDrive staff utilisation and productivity through the use of the Kronos system and the efficient management of resourcesForecast, secure and manage the budgetProvide guidance and framework for the budgeting processes aligned to Facility and Group strategy Manage revenue, cost of sales, overheads, EBITDA and working capitalCollaborate with Group debtors and Finance and Patient Services in ensuring the achievement WIP /DNYB, rejections and debtors book targetsAppropriately plan and motivate for capital expenditure projectsManage budget and cost control, i.e.
organise expenditure to ensure effective cost controls / savings within functional responsibilities and ensure the efficient use of resourcesManage expenditure planning and variances within approved budget parametersDrive operational efficiency and quality standards in line with the targeted financial performance of the businessWith the support of relevant SMEs, manage and maintain all hospital assets (property, plant, equipment and stock)Improve and maintain delivery of the health service by planning the services and accounting for the cost of care and the distribution of staffEstablish reporting best practice for area of responsibility Monitor, measure and report on progress of delivery against baseline planEnsure complete, timeous and accurate reporting with appropriate levels of escalation to enable effective decision makingEnsure integrated view and reporting of relevant business informationEnsure the implementation of industry quality management, frameworks, systems and processesDeploy an integrated risk management, governance and compliance framework throughout the businessDrive adherence to statutory standards, policies and procedures within the business unit to ensure compliance at all times and take remedial action where necessaryEstablish, implement, monitor and audit the key business processes and metricsApply and maintain the risk and legal management framework for the Hospital
