Position Overview:
The Home Appliance Repairs Technician is responsible for diagnosing, repairing, and maintaining a variety of household appliances such as refrigerators, washing machines, dishwashers, ovens, and air conditioners. The role involves customer service, troubleshooting, and ensuring that appliances are repaired efficiently and effectively, in accordance with manufacturer guidelines and safety standards.
Key Responsibilities: Diagnostics and RepairsInspect, diagnose, and repair home appliances (e.g., refrigerators, dishwashers, washing machines, ovens).Identify faulty components and replace or repair as needed.Conduct electrical and mechanical testing to ensure functionality.Preventative MaintenancePerform routine maintenance on appliances to prevent breakdowns.Advise customers on proper appliance care and maintenance tips.Customer ServiceCommunicate with customers to understand appliance issues and provide updates on repair status.Provide professional and courteous service during on-site repairs.Offer clear explanations of work performed and costs involved.Technical ExpertiseStay updated on new technologies and appliance models.Use specialized tools, diagnostic equipment, and software for troubleshooting.Follow manufacturers' guidelines and industry standards for repairs.Safety ComplianceAdhere to safety regulations when handling electrical components and appliances.Ensure the work area is clean and hazard-free.Properly dispose of old or damaged parts.Documentation and ReportingMaintain accurate records of repairs and parts used.Generate invoices and collect payments if required.Report recurring issues or design flaws to the relevant manufacturers.Qualifications: Grade 12 / National Certificate + technical certificate for home appliancesValid Driver's licenseHave 2-5 years of experience in HA repairsTechnical Skills: Strong knowledge of electrical and mechanical systems.Proficiency in using diagnostic tools and repair equipment.Familiarity with appliance brands and their specific repair techniques.Excellent problem-solving and troubleshooting abilities.Strong customer service and communication skills.Ability to work independently and manage time effectively.On-site repair services at customer locations.May require heavy lifting and handling of large appliances.Flexible hours, including evenings and weekends, may be required.Skills:Client Relations, Communication, Customer Service, Fault Finding, Health and Safety Compliance, Product Knowledge, Reliability, Solving Problems, Time Management.
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