Healthcare Administrator | Cape Town

Job Purpose:
The position is a combination of administration support, data capture, query resolution processes, client liaison and general office support.
Responsibilities:

Generate and follow up iComply documentation and update CRM
Capturing of:

Monthly billing statements
Suspensions and reinstatements (including SMS communication to members)
Gap claim requirements were not submitted by the company


Weekly checking of the Discovery website on addition of dependant requirements
Assist Support Centre Consultants where and when required
Backup for Support and Admin Centre staff
Resolve complex medical aid claims
Follow up and investigate returned postal and other communication and update database accordingly
Attend to specific client servicing needs
Assist with special Client and Practice related projects, where required
Assist with Wellness Days where required
Perform any other additional duties or responsibilities, which reasonably fall within the ambit of the job description, or in accordance with operational requirements of the business

Minimum requirements:

Grade 12 / NQF4 qualification
2 years relevant healthcare work experience within the financial services industry
Proficient in both spoken and written English and at least one other of the official South African languages
Computer literacy (MS Office)

Competencies required:

Client centricity
Communication skills
Attention to detail
Team player

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