Head : Workplace and Low Advice ChannelsAt Liberty, we employ more than 6,000 people across 7 businesses in 18 African countries. Every day, our employees grow their knowledge by working with diverse groups of people who specialise in a wide range of skills across insurance, asset management, investment and health products. We continually seek to engage, develop, recognise and reward the people who make our business great.Date: 5 December 2024About The RoleTo achieve mid-market client acquisition and growth by linking low advice channels to workplace capabilities and increase the acquisition of clients and worksites. Increase net sales revenue, NBV and effectiveness of sales agents within channels.Minimum QualificationsBachelor's Degrees and Advanced Diplomas (NQF Level 07) in Generic ManagementKey ResponsibilitiesDrive a culture of continuous improvement in the function/division.Collaborate with Customer Value Proposition and Marketing teams to drive segment-specific cross-channel customer experience.Manage customer lifetime value by pro-actively identifying and developing propositions that address customer needs throughout their journey lifecycle(s).Support and drive the management and modification of existing distribution capabilities.Support the process whereby change is effectively managed for the implementation of new and enhanced solutions.Partner with customer analytics to ensure that customer insights translate into improved customer experience and the lifetime value of the existing customer base is maximised.Establish relationships to create product worksites for development to enhance product sales.Effective management of worksites in support of market development to enhance customer growth.Accountable for the formulation of functional operating models and value-chain integration, ensuring alignment with strategic objectives.Proactively identify problems across the function of which the causes are ambiguous and uncertain, identifies optimal alternatives and designs optimal solutions, anticipating future challenges.Plan for effective organisational management across the value-chain, set strategic objectives and priorities among existing services, processes or systems and new developments, and specify the required measurements to monitor performance effectiveness.Facilitate the implementation of an appropriate value proposition for worksite development across channels.Develop relevant management information capabilities for worksite development across sales and distribution channels.Partner with sales channel heads on implementation of the worksite marketing strategy within their channel.Monitor the implementation of worksite development programmes and projects.Provide direction for division needs in support of worksite development strategy through integrated plans that succinctly outline goals and objectives as well as the associated allocation of resources, facilities and skills.Manage and improve key channel management metrics such as NTUs, persistency of clients to enable the maintenance and entrenchment of the channel.Negotiation and persuasion skills (Advanced).Building Customer Loyalty (Advanced).Insurance principles and practice (Expert).Policy implementation (Advanced).Insurance products and services (Expert).Customer Relationship Management (Advanced).Liberty Group Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998 and the group's Transformation Strategy, preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the organisation.The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
#J-18808-Ljbffr