Position: Head Waiter Responsibilities: Dining Service Management: Supervise and coordinate all aspects of the dining service including restaurant operations buffet service and special dining events ensuring smooth and efficient service delivery.
Guest Relations: Provide personalized and attentive service to guests creating a welcoming and comfortable dining environment.
Address guest inquiries concerns and special requests in a professional and prompt manner.
Team Leadership: Lead and motivate a team of wait staff providing guidance training and ongoing support to ensure highquality service and a positive work environment.
Service Standards: Maintain and uphold service standards ensuring consistency attention to detail and adherence to established protocols enhancing the overall guest experience.
Food and Beverage Knowledge: Possess comprehensive knowledge of the menu offerings including ingredients preparation methods allergens and special dietary requirements to assist and advise guests in their dining choices.
Order Taking and Processing: Oversee the ordertaking process ensuring accuracy and efficiency in recording and relaying guest orders to the kitchen and bar staff.
Upselling and Promotion: Encourage upselling techniques among the wait staff to enhance revenue generation.
Promote specials signature dishes and beverage pairings to maximize guest satisfaction and sales.
Conflict Resolution: Handle guest complaints or concerns professionally striving to resolve issues promptly and to the guests satisfaction.
Escalate complex matters to the appropriate supervisor or management as needed.
Hygiene and Safety: Enforce and maintain strict hygiene and safety standards including food handling sanitation and responsible alcohol service in compliance with relevant regulations and company policies.
Administrative Tasks: Complete administrative duties such as shift reports inventory control ordering supplies and other related tasks to ensure smooth operations.
Qualifications: Experience: Proven experience as a Head Waiter or in a similar supervisory role in a fine dining restaurant upscale hotel or cruise ship.
Previous experience in a multicultural and fastpaced environment is advantageous.
Food and Beverage Knowledge: Strong knowledge of food and beverage service including fine dining etiquette wine service cocktail preparation and menu presentation.
Leadership Skills: Excellent leadership and interpersonal skills to inspire and motivate a team of wait staff.
Ability to delegate responsibilities provide constructive feedback and maintain a positive work environment.
Customer Service: A genuine passion for providing exceptional customer service.
Strong communication and problemsolving skills to address guest inquiries complaints and special requests effectively.
Multilingual Skills: Proficiency in English is required.
Additional language skills are highly desirable especially those commonly spoken by cruise ship guests.
Adaptability: Ability to work flexible hours and adjust to changing schedules including evenings weekends and holidays.
Willingness to work on different cruise ships and accommodate varying itineraries.
Organizational Skills: Strong organizational and time management abilities to handle multiple tasks and prioritize effectively in a fastpaced environment.
Hygiene and Safety Consciousness: Understanding and adherence to hygiene and safety standards including food safety protocols sanitation practices and responsible alcohol service.
Certification: Possession of relevant certifications in food safety responsible alcohol service or hospitality is advantageous.
Positive Attitude: A positive and professional demeanor with a genuine passion for hospitality and a commitment to guest satisfaction.
Remote Work : No
