A position has become available for a Head - Technology Shared Services to join our dynamic team.
The purpose of the Head: Technology Shared Services role is to lead and transform the technology capability into a comprehensive technology shared service underpinned by a service delivery mindset. With a focus on building technology shared service maturity, service compliance and service cost management, to manage risk, performance, and investment decisions, while driving increased operational efficiencies, reducing costs, and delivering a stronger edge in services.
KEY PERFORMANCE AREAS Responsible for delivery of technology shared services across the SPAR Business including technology, infrastructure, CX, and demand to deploy departments.Builds and implements 'technology as a service' vision, roadmap, and plans.Develops the departmental budget in collaboration with the National IT Executive.Leads the IT infrastructure and network strategy, defining and reporting on support metrics.Leads the devices, telecommunication, and mobility strategies.Leads the demand to deploy change management programme.Creates a service catalogue, service management operating model via shared services and relevant management frameworks for various portfolios.Reviews maturity & progress of ITSM Service Management framework/ITIL implementation & adoption.Continuously monitors and evaluates service performance.Reviews and selects a demand methodology and governance framework that encompasses Change Demand and Prioritisation and Programme Management.Leads the IT business continuity strategy, aligned with the overall business continuity strategy, reporting on IT continuity metrics.Ensures compliance with and monitoring of technical security strategies, regulations, standards, and best practices.Accounts to the National IT Executive, Finance, Legal and other stakeholders on defined Key Performance Metrics for technology shared services.Provides inspirational leadership and leads high-performing teams.Forms strategic relationships with senior key business stakeholders.Minimum Qualifications: A Computer Science, Commercial or related Bachelor's Degree.At least 15 years' management experience in Technology services or related function.Proven experience in driving a service transformation vision and outcomes.A minimum of 10 years' experience working with and coordinating multi-business stakeholders across multiple geographies.Skills Requirements: A proven track record in managing multiple business demands.Proven understanding and capability in translating business strategy into Technology shared service delivery is essential.Proven strong vision and Leadership skills with demonstrable strategic, transformation and direction setting in a technology services environment.Customer service orientation and very good stakeholder facilitation skills.Results orientation and demonstrated adaptability in a fast-moving environment.Proven ability to navigate complexity and uncertainty, ensuring goal execution.Excellent analytical and proven problem-solving capability.Very good planning and organizing capability.Strong Communication and Collaboration skills.Good Team leadership skills with high-performance team management standards.Application Instructions: Kindly note: All applications are to be submitted through the Careers Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly.
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