Our vision is to be the preferred partner to Corporate and Public Sector by providing an awesome client experience and comprehensive solutions that enable the financial resilience and prosperity of those entities and their employees.
We believe in creating and cultivating a positive, energised working environment that gives every individual the opportunity to achieve success by embracing diversity and growing our talent.
We do this through living our values of having the courage to be bold, care, collaboration and an intolerance for mediocrity.
We tap into over 100 years of expertise to provide cost-effective Employee Benefits and Healthcare Solutions that enable financial confidence for our members.
DivisionSanlam Corporate Cluster comprises of the two existing businesses - Sanlam Employee Benefits (SEB) and Sanlam Health Management (SHM) and Sanlam Corporate Solutions.
These businesses enhance our corporate business offering through providing integrated solutions for corporate clients both in South Africa and across the African continent.
Overall purpose of the roleThe Head of Operations is responsible for overseeing all operational functions and processes within Sanlam Umbrella Solutions, including quotes operations, financial and risk management, compliance, new business vetting and implementation, and stakeholder management.
The role has senior direct reports and requires a seasoned professional, a leader & developer of people who has previously demonstrated tactical and strategic leadership capability.
Key ResponsibilitiesFinancial reporting - Responsible for accurate and timely management information on a monthly and quarterly basis to management and executive committees.Compliance and Risk Management – ensuring best practice compliance monitoring and reporting, cooperating with Sanlam Corporate central compliance and risk functions.Stakeholder management and engagement with various internal and external stakeholders.Operational Process - Ensure optimal operational processes and controls to ensure delivery in line with SLA's.Operations management – provide the operations area with direction in terms of the business strategic goals, new business implementation, contracts, investment operations.Budget preparation and monitoring.People management - set clear direction to team members in respect of team goals, objectives and outputs, performance management, training, mentoring and resource management.Systems – monitoring systems for suitability to business needs and providing input into the prioritisation of enhancements and requirements.Expense management – driving efficiencies across the different areas including active management of controllable vs uncontrollable expenses.Qualification and Experience• Relevant degree (postgraduate qualification advantageous)
• 5 – 7 years management experience in retirement fund administration.
• Strong commercial acumen.
• Risk and Compliance experience is beneficial.
Knowledge and Skills• Sound knowledge of retirement funds.
• Working knowledge of operational processes.
• Risk and Compliance.
• Retirement fund administration systems.
• Proven ability to lead a team.
Core Competencies• Cultivates Innovation by creating new and better ways for the organisation to be successful.
• Client Focus - Building strong customer relationships and delivering customer-centric solutions.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Resilience - Rebounding from setbacks and adversity when facing difficult situations.
Personal Qualities• Organisational Savvy – Maneuvering comfortably through complex policy, process and people related organizational dynamics.
• Manages Complexity – Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems.
• Drives Engagement – Creating a climate where people are motivated to do their best to help the organisation achieve its objectives.
• Business Insight – Applying knowledge of the business and marketplace to advance the organisation's goals.
Build a successful career with usWe pride ourselves in helping our employees to realise their worth.
Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Turnaround timeThe shortlisting process will only start once the application due date has been reached.
Our commitment to transformationThe Sanlam Group is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process.
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