ABOUT THE ROLEAs Head of University Partnerships, you will ensure the successful management and delivery of HyperionDev's activities across respective university partners. Working closely with the Department Head, your core purpose is to manage relationships, identify opportunities for business development and ultimately build trust in our products, performance and processes.Ideal candidates will have solid experience in account management, customer success or client servicing to be able to steward and influence internal and external interactions to achieve shared objectives. The role is ideal for someone with a strong partnerships background and project management mindset, a passion for detail, exceptional organisational and time management skills, and proven ability to influence and communicate at all levels. You will have credible working knowledge of Higher Education institutions, their internal governance structures and decision-making processes. You will be an evangelist for online education and will have a high level of emotional intelligence.You will also be excited and comfortable to work in a fast-paced, global, and rapidly changing start-up environment, where new systems and processes are being developed. Finally, you will be passionate about learning: for yourself, for your colleagues and for students on our partners' courses.You should be motivated with the knowledge that our courses and education methodology change the lives of people for the better. You must be ambitious and want to make the most of the opportunity you will have being a core part of a small but fast-growing organisation.You will work within the senior management team to help in building, influencing and managing the culture of the organisation. You will create and drive strategies on everything from talent acquisition to company quarterly planning for your department and the company at large, and be at the helm of one of the world's fastest-growing tech startups.RESPONSIBILITIESOwn the overall success of university partnerships by expertly managing partner relationships and striving for a best-in-class approach to everything we do.Identify and pursue growth opportunities within the university ecosystem through proactive outreach, consultative selling and a long-term strategic view towards growing the partnerships.Create a systematic, process-driven approach to partner relationship managementOversee operational planning and risk management across key phases of the engagement with the partner, and problem-solving issues as they arise.Serve as the primary point of escalation when issues arise, troubleshooting, and ensuring quick resolution.Provide quantitative/qualitative analysis to inform team decision-making and product roadmapEnsure the HyperionDev team is following up on its commitments, is coordinated in its activities, and responds in a timely way to achieve positive outcomes.Conducting business reviews and sharing insights and best practices.REQUIREMENTSMinimumBachelor's degree in Business Administration, Marketing, Communication or a related field. Advanced degree preferred.5+ years of account management experience, customer success or client servicing experience, with at least 3 years spent in edtech/higher education.Demonstrated history in high partner retention and growth and a track record of supporting institutions make a step change in their academic adoption of e-learning.An ability to act as a trusted external advisor to institutional senior staff, developing strong partnership relationships and influencing across institutional boundaries.High level communication and presentation skills including executive level presentations.Strategic thinking and problem-solving abilities, with a proactive approach to identifying opportunities for innovation and growth.An ability to manage complex decision-making processes involving numerous stakeholders with varying backgrounds and interests.PreferredPrior experience in a high-growth, tech-focused environmentPrior experience with OPM models in Universities beyond South Africa, eg Australia, UK or European Markets.Experience in conducting highly rigorous market analysis and due diligence.
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