Job descriptionThe Head of Training is responsible for, the Quality of Training conducted at different branches and for the trainers Performance that are under his/her management.Responsibilities & DutiesThe responsibility of the Head of Training is not exhaustive and may change from time to time as decided by Management.People Responsibility:· Prepare and deliver an effective training Programme;· Ensure that each trainer under their leadership is properly equipped with skills to fulfill their functions· Provide leadership to the team by being an example on time management, people's skills and motivation;· Take responsibility for building strong teams that focus on high performance and have minimal spreads between the teams and inside teams· Attract and retain skilled sales consultants, through effective training efforts;· Upskill trainers and conduct ad-hoc train the trainer sessions;· Evaluate trainers on training conducted and provide constructive feedback;· Take responsibility to provide an individual development plan for each trainer;· Ensure discipline is maintained within the department and consistency thereof (e.g. absenteeism, dress code, or as provided in the company's code of conduct).· Develop training and trainers schedules· Communicate the schedules to stakeholders in time;· Ensure that all trainers complete a feedback form with areas of development for each trainee at the end of training.Business Responsibility:· Design and develop engaging training programs, workshops, and materials tailored to meet identified needs.Implement training programs based on research outcomes and planning;Communicate all training programs on a timely basis to relevant stakeholders;Obtain a high retention rate of new consultants from one month after trainingRecruit trainers, lead, onboard and evaluate new trainers;Track employee success and progressBuild quarterly and annual training programs;Provide business with an annual training plan;Place training requirements and resources orders with the finance department on a timely basis;Ensure adherence to the company's process by each individual in the department;Keep track of teams attendance and performance and report to the business on a monthly basisFacilitate meetings: Facilitate and chair morning training team meetings;Ensure each trainer provides a lesson plan for the day;Adhere to admin deadlines in submitting Teams documents and reports:Performance Management documentsIndividual development planResource Management (Training projector and laptops etc.)Payroll reportAttendance reports etc.Key performance Measures:1. Training teams performance2. Retention of consultants minimum of one month after training3. Reporting to business on training to date and its outcomes4. Personnel management (absenteeism, late coming, managing staff issues)5. Quality of training deliveredKnowledge, Skills and AbilitiesMinimum of 5 years' experience as a training specialist or similar role;Minimum of 5 years' experience with designing training programmes and implementation;Knowledge of: and ability to impart various training and teaching methods;Excellent decision-making and organisational skills. Computer literate;Certified assessor, moderator, Facilitator;Proficiency in facilitating, coaching and mentoring;Experience in outcome-based education;Sense of ownership of training teams' performance and its impact on the company's successProficiency in MS OfficeGood knowledge of talent management and succession planning methodsExtremely high level of professionalism and perseverance;Self-motivated individual; Excellent communication skills, verbal and written;Strong Leadership abilities;Strong Interpersonal Skills;Ability to meet business timelines and handle pressureJob Type: Full-timePay: R13000,00 - R22000,00 per monthApplication Deadline: 2024/06/14#J-18808-Ljbffr
