Job Title: Head of Sales & Client Experience Delivery
Job Type: Full Time
Location: Sandton
Schedule: Monday to Friday, 8am to 5pm, one day work from home per week
Job Level: Senior Manager
Reporting Line: Reports to the MD of the SME Business
Competitive salary + commission structures
Why Join Our Client?
Our client, a fast-growing FinTech, empowers the local economy by supporting ambitious business owners. As an entrepreneur-led company, they foster a high-energy, results-driven culture that values collaboration, innovation, and respect. Described as 'high-performing' and 'agile,' they seek A-players who thrive in a dynamic environment.
They provide the space, support, and autonomy for personal growth, just as they fuel the ambitions of their clients. If you're driven, care about the clients you serve, and know how to hustle, this is the place for you.
About the Role:
We are seeking a driven and team-oriented Head of Sales & Client Experience Delivery to lead a dynamic team, delivering exceptional client experiences throughout the customer journey. This role will combine leadership in both new business and client retention sales, focusing on personalized and digital solutions. You will inspire and mentor a team of 15 Sales Executives, working to convert leads, deliver value to clients, and meet sales targets.
Requirements:
Passionate about sales and motivated by targets.
Proven experience in leading high-achieving sales teams.
Strong background in digital marketing and customer communication.
Data-driven decision-maker with the ability to experiment and innovate.
Experience in both people and digital-driven sales and service models.
Relevant degree or diploma in a related field.
Key Responsibilities:
Achieve sales, revenue, and retention targets.
Lead, mentor, and motivate the sales team to deliver outstanding results.
Oversee both people and digital aspects of client engagement and retention.
Collaborate with Digital Marketing, IT, and Finance to enhance the client journey.
Define and implement the client experience strategy across the sales and marketing teams.
Set up client experience measures, drive feedback, and propose continuous improvements.
Own collections and coordinate solutions for operational issues impacting client experience.
Culture & Values:
At the client, people are at the heart of what we do. We value being considerate, entrepreneurial, and striving for excellence. As Head of Sales & Client Experience Delivery, you will be critical in advancing our ambition, strengthening relationships with clients, and fostering a winning sales culture.
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