Head of Commercial OperationsA strategically driven individual who understands a sales organisation. The successful candidate for our Head of Commercial Operations role should have experience in sales performance, product performance, competitor analysis, pricing, and other commercial aspects of running a mid-size online or similar business. They are used to making complex business decisions using data and values to lead them. They are a collaborative leader who fosters innovation, open communication, and growth. They adapt easily to changing circumstances.As our Head of Commercial Operations, you will be responsible to support the Country Director on all commercial operations and enable sales teams to sell more efficiently and effectively. You will be responsible to provide strategic & tactical direction and reporting analytics to support the evolution of our sales and customer retention processes as well as the ongoing collaboration across all areas of the business to drive continual growth.Duties & ResponsibilitiesLead, develop and manage the Commercial Operations function across different teams and various locations in South Africa.Ensure smooth functioning and collaboration across all areas of sales operations, marketing, and finance, ensuring that they are optimised to service the business for growth.Partner with senior sales leadership to drive sales growth and performance and act as a strategic advisor.Analysis of sales and financial data as well as other market data to identify opportunities.Oversee the design and implementation of commercial opportunities which will strengthen our market position and improve the efficiencies and effectiveness of the sales cycles.Evaluate and monitor competitor activities as well as our overall market position and provide continual feedback to the management team on opportunities and threats.Evaluate and implement technologies such automation tools, and analytics platforms to streamline operations and enhance productivity.Work cross-functionally to deliver key strategic projects.Drive a culture of continuous improvement and innovation across the business.Skills and CompetenciesConfident leader with a positive, proactive attitude who drives the organization's strategy.Hands-on, organised, and able to think strategically.Superior problem solver, possessing the initiative to look into the details and interpret the impact of key business drivers.Excellent multi-tasker who has strong project management skills and understands the importance of planning in advance to meet deadlines that include multiple review points and iterations.Outstanding communication and influencing skills, both written and verbal, with the ability to present at all levels.A proven track record of success, with senior-level experience in Sales and Commercial Operations, including experience of managing teams in multiple locations.Be quantitatively minded with an eye towards developing a metrics-driven culture.Package & RemunerationCompetitive packageHybrid working (60% in office, 40% at home)20 days annual leaveCompany closure between Christmas and new year (over and above annual leave)Medical InsuranceMaternity leave benefitsGroup life Cover including disability and Funeral coverEmployee Assistance ProgrammeInterested?Pnet is an equal opportunity employer. Please note that if you haven't heard from us within 2 weeks that your application has been unsuccessful.
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