Job Summary The Head of Operations will be responsible for overseeing and optimizing the day-to-day operational activities of our waste management business. This role requires a strategic thinker with a hands-on approach to drive efficiency, SHEQ compliance, and excellence in operations. The successful candidate will play a key role in shaping and implementing operational strategies, ensuring compliance with regulatory standards, fostering a culture of continuous improvement and cultivating a good working relationship between the three major operational departments (Commercial Operations, Transport and Material Recovery Facilities).ResponsibilitiesOperational LeadershipProvide strategic direction and leadership to the operations teamDevelop and implement operational plans to achieve business objectivesDrive efficiency, cost-effectiveness, and performance excellence in daily operationsEnsure production targets are reached within the operational departments. This includes but not limited to, ad hoc work completion, MRF processing production targets, recyclable salesRegulatory ComplianceStay abreast of relevant environmental regulations and ensure complianceCollaborate with regulatory bodies and stakeholders to maintain permits and licensesResource ManagementOversee the allocation and utilization of resources, including personnel, equipment, and facilitiesOptimize routes and schedules to enhance operational efficiencyIn conjunction with departmental managers, work to maintain a high standard within our fleet and operational equipment in terms of cleanliness of our vehicles, maintenance upkeep to avoid downtime and maintain a reputable and presentable brand with our clients and other stakeholdersCost management throughout the departmentsEnsure efficient management of all stock purchasedSafety and Environmental ComplianceChampion a safety-first culture, ensuring compliance with health and safety regulationsImplement and monitor environmental best practicesEnsure SHEQ systems are implemented and maintained with inspections completed regularly, and ISO standards are maintainedTechnology IntegrationIdentify and implement technology solutions to enhance operational effectivenessEvaluate and recommend new tools or systems for waste management operationsEnsuring effective use of our internal information systems to ensure accurate reporting and correct financial transactions / managementTeam DevelopmentRecruit, train, and develop a high-performing operations teamFoster a collaborative and results-oriented work environment, by cultivating team culture that encourages unity, innovation and creativity within the teamCreate a structure within the team to ensure time off for all team members and capacity for growthQuality AssuranceImplement and maintain quality control measures to ensure service excellence, hereby ensuring client satisfaction and retentionMonitor and analyse performance metrics to identify areas for improvementAdministrational oversight/interventionAccuracy of operational management accounts to be maintainedAnnual budgets and projectionsEfficient management of operational payrollEnsure financial deadlines are metCoordinate information between administrative departments to ensure client reporting and billing deadlines are met, and accurateHave a clear understanding of the various digital systems within the business, to be able to investigate discrepancies and provide feedback timeouslyRequirementsA relevant diploma or degree in operations / business managementMinimum 7 years working experience in a similar roleMinimum of 3 years senior management experience is requiredKnowledge and experience in related waste management and recyclingHigh proficiency in Microsoft Office is essentialValid drivers license and own vehicleA willingness to, at times, work on holidays / weekends and evenings if operations require itEmployment will be implemented in accordance with the Employment Equity Act.Only Applicants considered for the role will be contacted.Closing date: 31st December 2024Should you wish to apply, please follow the online application process.