About the role We are seeking a qualified candidate to join our company as the Head of HR for South East West Africa. We employ about 50 employees in South Africa, Nigeria, and Kenya and continue to grow in these countries in the near future. Our operations comprise of commercial activities. The Head of HR will be responsible for the implementation and monitoring of the global HR Strategy, own the business processes, and provide advisory services – at the strategic, operational, and administrative levels in both countries. This role will spearhead the transformation of how the organization delivers HR services. In addition, this role will provide proactive business advisory and solutions-oriented HR business partner services for the local management team. The Head of HR is part of two leadership teams, i.e., the business and regional AMEA HR Team. Key responsibilities include: Build a strong HR reputation by providing leadership and managing the implementation of best practice HR solutions, processes, and reports that are aligned with Barry Callebaut's policies and processes, supporting the front-end business managers in their day-to-day activities. Ensure communication and management of Global HR processes, such as performance management and annual compensation review, with a strong focus on compliance and local law and regulations. Responsible for HR administration, payroll administration, Pension, and Medical Aid Schemes. Be a constructive challenger to peers to drive the overall people strategy, by designing and swiftly implementing people-oriented and organizational solutions. Act as a partner and advisor for both employees and managers to deliver customized and forward-looking solutions, programs, and policies. Responsible for engaging and coaching managers in applying company policies, ensuring alignment to rules and law aspects in line with the Labour Relations Act. Key point of contact for social reporting and Department of Labour for all legal compliance requirements in the country. Develop, implement, and review local HR Policies in line with the Labour Relations Act. Ensure full legal compliance with the Basic Conditions of Employment, Labour Relations, Employment Equity, Skills Development, and Health & Safety Acts, and provide guidance to the Leadership Team in relation to these Acts. Support the implementation of the Broad-based Black Economic Development initiatives in particular the Management Control, Skills Development, and Socio-economic Development Pillars. Act as the performance improvement driver to influence positive changes in the environment. Design and implement a continuous High Performance Team development strategy in alignment with global best practices. Act as the lead for HR to identify the operational and administrative services, inclusive of process mapping, organizational design, people transition strategy, costs, and other relevant areas. Support talent management based on the global steering and guidance received, including annual events (performance, talent review, succession planning, compensation, and engagement surveys). Foster good employee relations and promote employee engagement as a way to retain highly valued talent. Drive action plans for the global function that will deliver an engaging high-performance workplace as a result of employee surveys. Role model the right leadership behaviors and create an environment of trust and integrity. Drive the local Diversity & Inclusion initiatives. Manage and monitor Employee Wellbeing, analyze quarterly reports for the Employee Wellness Program provider, and take corrective actions as needed. Facilitate disciplinary, grievance, and dispute resolution processes. About You: Possess a minimum Degree in Business Administration / Economics or other related qualification. Minimum 10 years of working experience in HR Operations (thereof minimum 5 years in a leadership role). Fluent in English as well as relevant local language – verbal and written. Excellent leadership, people management, and project management skills. In-depth knowledge of local employment law and industrial relations in the relevant countries. Strong knowledge of all Labour-related legislation, including the Conciliation, Mediation, and Arbitration (CCMA) procedures. Comprehensive skills related to operational excellence, service management, and control. Experienced in budgeting, costing, and performance management. Excellent interpersonal, communication, negotiation, and influencing skills with the ability and confidence to operate at senior levels with internal and external stakeholders. Able to think strategically, ensuring that HR priorities are aligned with business objectives. Proficient with HR systems. Proactive, flexible with the ability to operate and deliver under pressure. Strong analytical and decision-making skills. Strong ethics, integrity, and compliance mindset. Strong customer-centric and delivery-focused mindset. Excellent stakeholder management and customer service skills. Leading by example and with emotional intelligence, able to drive courageous discussions. Able to build relationships across a wide and diverse stakeholder base, both internally and externally.
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