Head Of Customer Solutions

Job Description Managing the Systems and Implementations team in achieving the stated objectives related to the implementation Ensure all client implementations are delivered in accordance with global or local specifications, with the ability to provide accurate systems support in ongoing client servicing processes and procedures Evaluate and configure all client-specific systems requirements for local service delivery Ensure integration of group systems and technology into the organization's solutions landscape Work with the New Business Development team to ensure all new implementations are scheduled and delivered on time Ensure all data preparation, validation and transfer process required are in place and delivered on time Support the New Business and Program Management teams in providing accurate and achievable financial estimates of client implementations in order to recover costs Qualifications & Skills Degree: Project Management qualification Minimum 10 years' experience in Project Management Minimum 5 – 8 years' experience with systems implementation Minimum 2 years' experience managing a team of Project or Implementation Managers Minimum 2 years' experience implementing and configuring Online Booking Tools Minimum 5 complete customer implementations Minimum 5-8 years' experience managing customers in a travel management environment Knowledge of Operational Reporting Knowledge of Business Analysis Knowledge of client Pricing and Budgeting processes Suitable candidates will be contacted. If you do not get a response within 14 days, please consider your application unsuccessful.