Reference: JHB006304-MM1-1Our client, a leading and global healthcare services company, is looking for a Head of Commercial to oversee and drive the commercial success, customer excellence, and efficiency of the commercial business within the Southern African diagnostic network.Lead the sales and business development teams, managing profit and loss (P&L), providing outstanding customer and technical support, and optimizing the performance of the distributors' network. Bring strong leadership abilities, exceptional business acumen, and a deep understanding of sales, technical support, and operations in both national and international contexts to the role.Duties & ResponsibilitiesIn order to be considered the following is required:NQF 7 / 8 in Life Sciences, Laboratory Sciences, Biochemical, Biomedical or related disciplinesSignificant (>15 years, ideally) experience of working across different functions of the diagnostics and/or healthcare industry and extensive sales and negotiation experience with 10 years experience in leading teamsExperience in managing African markets and distributorsResponsibilities:Sales Strategy and Execution:Develop and implement sales strategies to achieve revenue targets and market share growth in assigned countriesAnalyze market trends, customer needs, and competitor activities to identify expansion opportunities; foster relationships with key customers and negotiate contracts for long-term partnershipsProfit and Loss Management:Take ownership of the P&L for assigned countries, monitoring financial performance and implementing corrective actions as neededAnalyze sales data, pricing strategies, and operational costs to optimize profitability and ensure financial targets are metCustomer Support and Satisfaction:Establish and maintain exceptional customer support culture for high customer satisfaction and loyaltyCollaborate with cross-functional teams to resolve customer issues, manage escalations and enhance customer experienceImplement effective CRM systems and processes to track customer interactions for business growthManagement of Distributors:Develop and execute a comprehensive distributor management strategy, including channel partner selection, onboarding, and performance evaluationProvide guidance and support to distributors through training, sales incentives, and marketing campaigns to promote their success and growthMonitor performance, implement improvement initiatives, and manage contractual agreementsTechnical Support Team Management:Work closely with the technical support team, ensuring the provision of excellent support services to customersMarket Analysis and Expansion:Monitor market trends, competitor activities, and customer preferences to identify business opportunities and risksConduct market research, gather customer feedback, and share insights with stakeholders to assess feasibility and profitability for market expansionOperational Excellence:Implement cross-functional processes and systems to drive operational efficiency, productivity, and qualityIdentify opportunities for process improvements, cost reduction, and resource optimization and collaborate with cross-functional teams to streamline operations and enhance overall efficiencyStaff Leadership & Management:Define staff requirements, resourcing the team by retaining, recruiting, selecting, and appointing staff as required, inducting new staff members, monitoring and managing performance, and managing staff developmentIf you would like to email your CV directly, please send it to ****** consider your application as unsuccessful if you have not received a response within 14 days of submitting your application. However, please keep a lookout on our website, www.bedifferent.co.za, for available positions which you may be suited for.Package & RemunerationPlus annual basic salary, car allowance, pension, and medical aid contributions.
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