Head Of Collaboration Services

Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups.
Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve.
We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility.
This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
Overview of the Department/Section: The Infrastructure department has overall responsibility for the platforms supporting business applications hosted within Europe, Middle East and Africa.
Focused teams within this portfolio manage the day-to-day health, support, and future direction of each specialist area.
Specializing in all aspects of this technology, Networks, Firewalls, voice, Active Directory Services, Server, Backup, SQL, Oracle and Linux; the documentation and governance of platform standards; through to the planning of technical direction and strategy.
Main Purpose of the Role: The Head of Microsoft 365 Collaboration is responsible for overseeing technical delivery on large, high profile and complex Infrastructure initiatives & projects related to Microsoft 365 Services.
The role manages the delivery and execution of technical solutions utilizing the existing on-prem infrastructure together with delivering and maintaining the collaboration platform for EMEA Bank and Securities.
You will work in close collaboration with global IT departments and business areas to ensure the service meets the required SLA and system parameters.
Deliverables include, but are not limited to: Lead and manage a team of M365 specialists/administrators and consultants.
Collaborate with external vendors, manage relationships and oversee contracts related to the service.
Technical delivery of Infrastructure initiatives, to include engineering and support of work streams and projects within agreed scope, cost, and timescale.
Create strategy, roadmaps, standards, security policies and best practices of the organization.
Ensure Audit and security findings for on-prem infrastructure and cloud infra are remediated.
Work with Microsoft Support & other 3rd party vendors engineers to provide resolution to product lifecycle issues.
Stay abreast of emerging technologies and trends, evaluate their applicability to the organization and align to business objectives.
In this role, you will be responsible for support and delivery of the Global M365 platform, message routing, MS Teams technical delivery across MUFG's banking arm and Securities business under a dual-hat arrangement.
Under this arrangement, you will act on behalf of both the Bank and the Securities business, subject to the same remit and level of authority, and irrespective of the entity which employs you.
Key responsibilities include, but are not limited to: Provide specialized technical guidance, support, and implementation of Collaboration Services.
Develop and enforce governance policies, security best practices, and compliance standards within the M365 Environment.
Interpret Messaging relevant regulatory requirements and security, design and technical best practices and ensure that the systems are compliant.
Provide BAU support for all collaboration services.
Provide Ediscovery for Collaboration services to include daily checks of data feeds.
Responsible for the delivery of operation readiness for services deployed into Collaboration services, to include Service desk handover document, DR documents and incident and task resolution.
Provide effective investigation and technical resolutions for any issues that may occur as part of initiatives, work streams and project lifecycle.
Investigate potential and actual service problems that arise from implementation and recommend solutions.
Follow formal procedures to plan and test proposed solutions.
Work closely with cross-functional teams to ensure the effective utilization of M365 applications and services to enhance productivity, collaboration and security.
Evaluate and prioritize new M365 features and recommend their adoption based on business needs and industry best practices.
Key Responsibilities: Specifically, you will be accountable and responsible for taking appropriate action with respect to the Company's and Securities EMEA and Bank EMEA, including: Functional / Technical Competencies: Comprehensive background in M365, MS Exchange, Enterprise vault, Intune, MS Teams, message routing and mail gateway technologies in large financial institutions.
Proven track record of supporting M365 into multiple organizations as a 3rd line engineer.
Strong leadership and team management skills with the ability to motivate and guide a team towards achieving goals and objectives.
Strong Infrastructure support and delivery background with evidence of successful technical delivery across multiple workstreams within the Infrastructure collaboration space.
Excellent problem-solving skills and ability to troubleshoot complex issues related to Collaboration Services.
Demonstrable experience of senior stakeholder management and relevant management reporting.
Ability to provide technical knowledge transfer and constructive feedback to address issues ranging from maintenance, BAU support and service desk issues.
Experience in working in a high-pressure environment to deliver first-class services.
Familiar with the specific standards associated with an IT practitioner's current role: e.g.
Health and safety standards; change management; incident management and problem management standards; and common service focused frameworks such as ITIL.
Behavioral Competencies: Can communicate effectively in writing and verbally to colleagues at all levels.
Working cooperatively (rather than competitively) with others to achieve a common goal.
Flexible with the ability to work outside of business hours in order to support business requirements.
Taking account of new information or changed circumstances and modifying understanding of a problem or situation accordingly.
Identifying gaps in the available information required to understand a problem or situation and remedying such gaps.
We are open to considering flexible working requests in line with organizational requirements.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count.
We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
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