MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS Comprising the most extensive vehicle retail network in Africa, we provide all mobility-related sectors with a multi-brand offer, partnering with global automotive manufacturers: sales of new and used vehicles, short or long-term rentals, fleet management and maintenance.
Our Offer includes the complete automotive offering, including two-wheelers, marine engines, coaches, lorries, handling equipment, tyres and spare parts. Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialization in the region and creating an affordable offer.
We are looking for a HEAD OF CELL CAPTIVE M/F based in South Africa.
Job Description: PURPOSE OF POSITION: The position will be responsible for overseeing daily operations within the Finance and Insurance portfolio related to CFAO financial services and insurance-related value-add products and sales within the CFAO dealer network. This includes ensuring a strategic relationship with Dealer Principles, Finance and Insurance Managers, and Franchise Directors within the CFAO Dealer network and relative brands.
Linked to the requirement of strong relationships within CFAO structures and the dealer framework is an additional requirement of identifying challenges or opportunities and finding ways to maintain success within the appropriate sales channel. Must have a sophisticated understanding of the CFAO infrastructure on strategy, market position, products, and organizational structures.
MINIMUM QUALIFICATIONS/REQUIREMENTS: Grade 12 certificate/Equivalent. Educational Background: Bachelor's degree in Finance, Business, or a related field (MBA or professional certifications, such as CPA, CFA, preferred). Sound knowledge of budgeting and controls. Experience Industry Knowledge: In-depth understanding of automotive finance products, warranty and insurance sales, and dealership operations. Analytical Skills: Strong financial modelling, forecasting, and reporting abilities. Regulatory Knowledge: Familiarity with legal and regulatory requirements for automotive finance and insurance. Typically, 7-10+ years in finance, with a preference for experience in the automotive industry. Proven track record of success in F&I management at a dealership or automotive finance company. Meet the fit & proper requirements of the FICA and FAIS acts. Leadership experience, with a focus on training and mentoring F&I teams. Ability to use analytical skills to support the CFAO motor dealer network. Clear written and verbal communication skills. Familiarity with MS Office. Ability to create and deliver presentations. KEY DUTIES AND RESPONSIBILITIES: The position requires the individual to have an appropriate Key Individual qualification and be able to maintain the operational ability to fulfill the responsibilities imposed by the Act on FSPs, specifically the oversight of financial services provided by the FSP. The position will ultimately be responsible for establishing or directing policies and procedures of the license, such as an executive officer, manager, director, or trustee. Maintaining personal character qualities of honesty, integrity, competence, and operational ability. Cross-functional collaboration to benefit the collective operational ability of CFAO. Effective leadership of the CFAO Motor Finance and Insurance sales team. Coordination and planning of activities for complex in-house motor dealerships and maintaining progressive sales trends as per CFAO standards. Managing and overseeing the activities relating to the rendering of any financial service, ensuring due care, skill, and diligence is applied within the Finance and Insurance portfolio. Keeping track of performance data and reporting on the status to the CFAO Executive and relevant management within the dealer network. Measuring value-add product growth outcomes on the various brands and addressing any shortcomings, compiling action plans with Dealer Principles and Finance and Insurance Managers. Preparing sales budgets and projections and approving relevant expenditures related to the role. Directing and coordinating all sales activities with reference to value-add products, overseeing local and regional sales execution and performance. Delivering exceptional service and product to the CFAO dealer network. Anticipating future needs and value-add product requirements or enhancements, tracking, and analyzing sales statistics. Handling and resolving customer complaints, ensuring healthy relationships with third-party service providers to maximize satisfaction. Ensuring service providers understand CFAO policies and Standard Operating Procedures for efficiency and performance. Managing and improving CFAO internal processes for better productivity and streamlined operations.
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