Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description As the Head of Card, you will play a crucial role in shaping and executing the strategic vision for the Bank's card services. You will oversee the design and enhancement of card products and ensure a superior customer experience.
Leading a team, collaborating with stakeholders, and managing the card product lifecycle will be key to your success.
KEY RESULT AREAS Design and launch new card products and services; enhance existing ones to meet evolving customer needs.Manage the full processing chain of cards from customer interface to industry gateway.Develop strategies to optimize card usage and cost from a value management perspective, increasing customer engagement.Monitor industry trends and emerging technologies to innovate and enhance card services.Provide thought leadership in the field of card services.Manage key stakeholders, including card processors and service operations, ensuring effective transition to run operations.Manage industry relationships with PASA, BASA and Card association as well as other key partners.Establish and manage a robust risk management framework for cards, ensuring regulatory compliance.Drive data-driven insights to improve card services and customer behaviour.Oversee day-to-day operations of card services, including card stock management and merchant services.Enhance servicing aspects of cards through digital channels.Lead a team of card professionals, providing leadership and development opportunities.ROLE REQUIREMENTS Bachelor's degree in business, finance, or a related field.Master's degree in business, finance, or a related field (preferred).10 years' experience in cards.5 years' experience managing a card team.Extensive knowledge of the card industry, its regulatory framework, and global trends.Well-established network in the card industry.Strong leadership, people management, and change management skills.Collaborative and communicative leader with a strategic vision.Closing Date: 25 October 2024
Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19. All prospective employees are required to disclose their vaccination status as part of the recruitment process. The Old Mutual Story! About UsOld Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.
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