At TTEC, we're all about the Human Experience and ensuring we drive a positive impact, not only for our staff but for the communities we operate in. As the Head of BBBEE and Transformation, you will set the strategic direction as regards all elements of BBBEE compliance, as well as drive our impact practice with identified partners. You will be making a positive difference, every day.
What You Will be Doing You will be accountable for taking the lead in all BBBEE and associated transformation and impact activities in South Africa. The role will ensure that the Company complies with all legislative requirements and will be responsible for developing and maintaining the transformation strategy for the business. The key focus for the individual is to monitor implementation of various BBBEE initiatives in areas of ownership, management control, employment equity (EE), skills development and preferential procurement (PP). Responsible for supporting development and implementation of the EE plan. Ensuring that the activities mentioned above are aligned to the stated impact practice objectives, ensuring maximum benefit and least duplication of efforts.
The Role will Require: Stakeholder Collaboration and Local Partnership DevelopmentIdentify, build, and nurture strategic partnerships with local organizations, nonprofits, educational institutions, and government agencies for the purpose of furthering the BBBEE and Impact agendas.Collaborate with internal and external stakeholders, including employees, clients, and local communities, to promote TTEC's BBBEE and impact initiatives and foster a sense of shared purpose.Participate and drive discussions with internal and external stakeholders about progress in implementing the Company Transformation plan.Work with the global procurement function to support the development and implementation of a Procurement Equity Strategy for TTEC as relates to South Africa, identifying opportunities for existing suppliers to enhance their credentials.Work with appropriate EE forums to identify new preferred suppliers for TTEC.ComplianceEnsuring Legislative and internal compliance with BBBEE Act and Codes, including BEE Scorecard.Ensure compliance with all relevant regulations related to TTEC's impact programs. Maintain accurate records and documentation.Monitor transformation and BBBEE legislative changes and updates, with appropriate feedback to local and regional team on adjustments needed and assist country leadership to draft responses to such changes, to organizational bodies such as BPESA.Ensure audit and verification processes of Company's BBBEE contributions and compliance are successfully conducted timeously as per agreed schedule.Ensure all internal stakeholders are aware of the timeframes for submission of data.Adaptation of Global Impact Model and BBBEE Transformation PolicyTailor TTEC's global impact framework to the unique needs and challenges of the EMEA context. Ensure the implementation of impact practices aligns with local regulations and cultural considerations. EMEA lead on the global impact model.Draft and develop transformation strategy and execution thereof with the input and guidance of the SA EE Forum.Support the development and implementation of transformation action plans.Measurement and ReportingDevelop and maintain a comprehensive impact measurement system to track and report on the effectiveness of TTEC's impact programs. Regularly communicate progress against global impact targets and KPIs.Help develop EE reporting and monitoring tool.Track and monitor identified measures to improve EE and work with appropriate Global Business functions to develop, maintain and deploy dashboards that provide real-time insights as well as tracking of relevant BBBEE spend.Change ManagementDrive change management efforts within the organization to foster a culture of social responsibility and sustainability.Educate and engage TTEC employees in impact-related initiatives and the global strategy.Lead and drive information sessions to highlight major changes, challenges, strategies and action plans, for both the local, regional and global teams.External Funding and InvestmentsIdentify external impact funding opportunities through governments, donors, clients, and foundations.Manage any proposal and application processes for impact funding.Work with finance team to develop and maintain funding mechanisms through appropriate pricing model amendments.Building Case Studies and StorytellingBuilding a repository of project and individual case studies and stories that can be shared with TTEC's global teams and clients.Engage the sales functions to ensure all material is up to date with the success stories and case studies.Compilation of relevant material for the Impact CAB meetings as well as In-the-Know sessions.What You Bring to the Role Education Level: Relevant degree/diploma (NQF level 7 – Management Development Programme)Experience: 7 years of relevant experience in a Transformation role; a minimum of 2 years' experience in a Transformation role at management/EXCO level; extensive experience with the BEE Scorecard requirement.Familiarity with, but not limited to: BBBEE Codes of Good Practice and amendments, Employment Equity Act, BEE Scorecard and verification process, Preferential Procurement Policy Act.What You Can Expect Knowledgeable, encouraging, supporting and present leadership.Diverse and community-minded organization.Career growth and lots of learning opportunities for aspiring minds.Competitive compensation, performance bonus opportunities, and benefits you'd expect, and maybe a few that would pleasantly surprise you.About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
We're customer experience champions! Founded in 1982 and with more than 49,500 employees operating across six continents, we use a blend of technology and humanity to help clients provide a great experience to their customers, build customer loyalty, and grow their business.
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