Reports to Executive: Core Operations - Sanlam CorporateBased in Johannesburg / Cape TownBuild a successful career with usSanlam is a leading financial services group, originally established as a life insurance company in 1918.
The Sanlam Group conducts its business through Sanlam Limited, the corporate head office and five business clusters.
We're all about building strong, lasting relationships with our employees.
We know that you have hopes for your future – your career, your personal development and of achieving great things.
We pride ourselves in helping our employees to realise their worth.
Purpose of the roleTo provide strategic and operational direction to optimise and manage the end-to-end claims value chain within the Core Operations area.
The Incumbent would lead and manage multiple business areas within the entire Claims function i.e.
retirement fund exits, disability, death, and all other related claims (high volume as well as specialised claims) within an employee benefits environment.
Key responsibilitiesLead a large multi-disciplined claims and servicing team.Deliver against tight deadlines and service delivery expectations whilst ensuring that all claims received meet product rules, compliance standards and fraud checks are processed accurately within defined delivery targets and measures.Overall responsibility to pro-actively manage risk in the Claims business unit by ensuring control measures are put in place to manage associated risk.Drive process alignment and optimisation between different claims areas to provide a more consistent client experience as well as targeted cost efficiencies.Ensure adoption of technology relevant to the claims environment.Manage servicing functions and ensure client queries are dealt with timeously and efficiently.Analyse and interpret all management information in the area on an overall level and implement corrective actions to address short-comings and identify and implement improvement opportunities.Review and constantly monitor the work in progress to predict and implement capacity modelling.Engage with the relevant stakeholders to define the quality standards in terms of claims, servicing and implement best practices.Drive a high-performance culture through clear Performance Development processes and coaching.Shared accountability on achievement of SLAs, Voice of the Customer and client experience metrics.Qualifications and experience8 - 10 years' experience at a senior management level in Employee Benefits leading claims teams in complex and volume driven environments.Knowledge and skillsProven leadership and senior management skills.Ability to collaborate with multiple stakeholders across business units at a senior and executive management level.Process improvement and automation experience in large administration environments.Strong Group Risk and Retirement Fund technical knowledge.Core competenciesCultivates Innovation by creating new and better ways for the organisation to be successful.Client Focus - Building strong customer relationships and delivering customer-centric solutions.Drives Results - Consistently achieving results, even under tough circumstances.Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.Resilience - Rebounding from setbacks and adversity when facing difficult situations.Organizational Savvy – Manoeuvring comfortably through complex policy, process and people related organizational dynamics.Manages Complexity – Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems.Drives Engagement – Creating a climate where people are motivated to do their best to help the organization achieve its objectives.Business Insight – Applying knowledge of the business and marketplace to advance the organization's goal.Our commitment to transformationThe Sanlam Group is committed to transformation and embracing diversity.
Our employment equity plan and targets will be considered as part of the recruitment process.
Turnaround timeThe shortlisting process will only start once the application due date has been reached.
The time taken to complete this process will depend on how far you progress and the availability of managers.
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