Requisition ID: 410532Work Area: SalesExpected Travel: 0 - 10%Career Status: ProfessionalEmployment Type: Regular Full TimeCareer Level: S1-25Hiring Manager: Tracy GRAYRecruiter Name: Barry NorrisAdditional Locations: The HXM Specialist Customer Success Partner (S-CSP) - Advisor proactively engages with an assigned portfolio of less complex customers to drive mutual success across the Land, Adopt, Consume & Expand (LACE) cycle. The S-CSP Advisor provides value and expertise regarding specific LoBs, in order to assure the continuity of the customer's cloud subscription-based solutions and maximizing their usage at the product level. They are supported by multiple CE&X life-cycle relevant centers of experts. This should result in achieving business outcomes by supporting the customer's executives within a customer's buying center. The end goal is to secure renewals and reduce cancellations and potentially to identify expansion opportunities. An S-CSP Advisor may also be assigned to fulfill a customer's premium subscription services.Responsibilities:Customer Success:Engages with mid-level executives within the customer's buying center / LoB as a trusted advisor to ensure customer's success with SAP cloud subscription solutions.Executes LoB/Buying Center level Relationship Assessments and provides implementation guidance.Develops, maintains, and actions buying center or LoB-level Outcome Success Plan (OSP) and conducts regular customer success/business reviews.Engagement & Coordination:Coordinates success resources across SAP to accomplish customer's desired outcomes.Addresses improvement opportunities identified via NPS or other means.Assures assignment and active engagement of LoB post-sale SAP & Partner supporting roles as required.Consumption & Commercials:Monitors and drives LoB(s) adoption/consumption and documents business impact.Identifies and mitigates risks to current and future reoccurring revenue.Manages customer cloud and premium subscription renewals and other commercial events.Experience:+3 years of experience in SaaS or Cloud Solutions.Proficiency in Microsoft Office: Excel, PowerPoint, Word and Outlook.Excellent verbal and non-verbal communication skills.Excellent analytical skills.We win with inclusion:SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture. The targeted range for this position is T3 USD.Requisition ID: 410532 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
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