JOB TITLE: Customer Support
SALARY: £23,500 (£25,000 from April 2025)
LOCATION(S): Worcester and covering our friendly branches
HOURS: 35 hours a week, including some Saturdays
WORKING PATTERN: Full-time
About this opportunity
Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?
As one of our Customer Support colleagues, you'll learn, grow and develop within an inclusive organisation with genuine values focused on putting people first.
You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).
You'll learn to make the most of your best talent – helping people.
You'll show you care and understand what matters to them, and if you don't know the answer then you'll have access to a supportive team that do.
From Day 1 we'll provide all the training and support you'll need.
Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself.
Great colleagues, transforming workspaces, potential hybrid working and a wide variety of career opportunities – you'll find them all here.
What you'll need Crucially, you're a people person – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)The ability to quickly build relationships to give customers a fantastic experience.The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you're providing.The commitment to deliver on your promises and go above and beyond for your customer.A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.If located in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We're disability confident.
So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15%An annual performance-related bonusShare schemes including free sharesBenefits you can adapt to your lifestyle, such as discounted shopping22 days' holiday, with bank holidays on topA range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive?
Apply today and find out more.
(Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.
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