Halifax Bank - Customer Support - Worcester Apply locations Worcester time type Full time posted on Posted Yesterday time left to apply End Date: January 22, 2025 (6 days left to apply) job requisition id 126378
End Date: Tuesday 21 January 2025
Salary Range: £23,500 - £23,550
We support flexible working – click here for more information on flexible working options Flexible Working Options: Flexibility in when hours are worked
Job Description Summary: A full-time branch-based opportunity working 35 hours per week.
Job Description: JOB TITLE: Customer Support
SALARY: £23,500 (£25,000 from April 2025)
LOCATION(S): Worcester and covering our friendly branches
HOURS: 35 hours a week, including some Saturdays
WORKING PATTERN: Full-time
About this opportunity: Do you want to be part of a team that makes a genuine difference to customers, businesses, and communities?
As one of our Customer Support colleagues, you'll learn, grow, and develop within an inclusive organisation with genuine values focused on putting people first.
You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat, and remote advice video calls).
You'll learn to make the most of your best talent – helping people.
You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to a supportive team that do.
From Day 1 we'll provide all the training and support you'll need.
Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself.
Great colleagues, transforming workspaces, potential hybrid working, and a wide variety of career opportunities – you'll find them all here.
What you'll need: Crucially, you're a people person – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required) The ability to quickly build relationships to give customers a fantastic experience. The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you're providing. The commitment to deliver on your promises and going above and beyond for your customer. A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met. If located in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection. To be successful in this role, you will need to be a LBG advocate, an expert in using our mobile app and demonstrate excellent knowledge of our products and services.
This will mean you are able to offer fantastic support to our customers.
Should you be offered the role, we'd really encourage you to use the app so that you become familiar with it and we'd hope that you use our products as well, if you don't already!
About working for us: Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it's why we especially welcome applications from under-represented groups.
We're disability confident.
So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 22 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Ready for a career where you can have a positive impact as you learn, grow, and thrive?
Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.
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At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper.
Across the Group, our colleagues are focused on making a difference to customers, businesses, and communities.
With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow, and develop. We keep your data safe.
So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.
We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve.
Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
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