Job Title: Guesthouse Manager – Boutique Luxury GuesthouseLocation: Limpopo, South AfricaPosition Type: Full-time, Live-inAbout Us:Our boutique luxury guesthouse, set in the tranquil landscapes of Limpopo, offers personalized, high-quality service to our discerning guests. We pride ourselves on providing a welcoming, home-away-from-home atmosphere while delivering the highest standards of comfort and hospitality. We are looking for an experienced and hands-on Guesthouse Manager to oversee all aspects of our property's operations and create memorable experiences for our guests.Role Overview:The Guesthouse Manager will be responsible for the overall management and day-to-day operations of the guesthouse, ensuring that guests receive exceptional service and the property runs efficiently. The ideal candidate will have a strong background in hospitality, a passion for guest relations, and the ability to manage all areas of the business, including staff, finances, and customer satisfaction.Key Responsibilities:Manage all daily operations of the guesthouse, ensuring smooth running of the front desk, housekeeping, maintenance, and guest services.Handle reservations, check-ins, and check-outs, ensuring a seamless guest experience from arrival to departure.Provide personalized service to guests, addressing any requests, inquiries, or issues promptly and professionally.Lead, train, and supervise staff, ensuring that they deliver high-quality service and maintain the guesthouse's welcoming atmosphere.Oversee financial management, including budgeting, pricing strategies, and cost control to maintain profitability.Monitor property upkeep and maintenance, ensuring the guesthouse is well-maintained and adheres to health and safety standards.Manage relationships with suppliers and service providers, ensuring the timely procurement of supplies and services.Assist with marketing initiatives, including social media, promotions, and online guest reviews, to drive bookings and maintain a strong online presence.Plan and execute special guest events, themed stays, or unique experiences to enhance the guesthouse's offerings.Requirements:Minimum 3-5 years of experience in hospitality management, preferably within a guesthouse, boutique hotel, or similar setting.Strong guest relations skills with the ability to anticipate and exceed guest expectations.Excellent leadership and team management skills, with a hands-on approach to all aspects of the business.Financial acumen, with experience in managing budgets, controlling costs, and maximizing revenue.Knowledge of property management systems, reservation systems, and online booking platforms.Strong organizational and multitasking abilities, with a keen eye for detail.Excellent communication and problem-solving skills, able to handle guest concerns efficiently.A passion for hospitality, with the ability to create a warm and welcoming environment for guests.
#J-18808-Ljbffr