"Ziptrek Ecotours is an adventure tourism activity that engages the young and young at heart through a unique and fun experience in Queenstown. Delivering an eco-adventure that combines a personal guided zip line journey offering sustainable education in a receptive and engaging environment creating lasting memories Department: Guest Services Location: Queenstown Reports to: GS Supervisor/ Guest Service Manager Classification: Seasonal Position summary: The basic function of the Guest Service Agent is to provide an exceptionally high level of customer service by focusing on each customer's needs, proactively anticipating areas of concern and facilitating the smooth coordination of daily tour operations. Positions Available Contract lengths are:
Late June- End October 2024Training starts late June-Early July Position Requirements Legal entitlement to work in New Zealand for the period statedQualifications and experience: Previous experience in the travel and tourism industry is an assetExemplary organisational and time-management skillsMinimum of intermediate computer skills – proficient in Microsoft Office Suite, Open Office and other systemsThrive in a fast paced, results driven environmentAbility to communicate clearly and concisely in both written and verbal formPositive attitude and ability to work productively and effectively with other staffAttention to detail and accuracyAbility to work with minimal supervisionKeen to continue learning and pursue personal growthKey responsibilities: Authorities Adhere to Ziptrek cancellation policy and follow throughRefuse permission of a guest on tour for reasons involving safety, eligibility criteria or customer experienceAdvise guests of cancellation policy in booking processGuest Services: Greet customers and handle all inquiries (phone, in-person, email) promptly and enthusiastically in a pleasant and professional mannerMake efficient and accurate tour bookings with proficiency in the reservations software and consideration of tour timing and available staffTake ownership of the customer requirements and address areas of concern before they become a problemLiaise with customers, operations, sales and marketing and management making sure that all inquiries are promptly routed to the appropriate person/peopleEstablish and maintain effective working relationships with co-workers, supervisors, customers and tour operatorsEnsure that all required customer documentation is filled out accurately and in its entirety and is handled appropriately in the filing systemHave a thorough knowledge of all aspects of the job, company policies, procedures and operationsManage all aspects of cash handling, including opening and cash out procedures with 100% accuracyAccurately process payment for all bookings including cash when requiredMay be asked to perform other duties as required N.B. Ziptrek Ecotours participates in active drug and alcohol testing in order to maintain a safe workplace and in accordance with the Health and Safety in Employment Act 1992.
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