Guest Services Agent Front Office · Queenstown

Your moment to be exceptional has arrived at The Rees Hotel, Queenstown!As one of the first points of contact for the hotel, you will be customer service driven and enjoy exceeding guests' expectations. You will be proactive with a professional approach to guests. We're looking for outstanding communication skills and impeccable grooming standards.Shift work involves a variety of shifts, including days, nights, weekends and public holidays.In order to apply for this position, you must hold a valid work visa to enable you to legally work in New Zealand.Responsibilities include Providing guests with the services and facilities they request in a friendly, professional and responsive manner Meeting and greeting all guests on arrival and departure, ensuring their schedules are well-understood and well-communicated with the purpose of delighting them at every opportunity Performing prompt and efficient check in and check out procedures Offering baggage assistance to all arriving and departing guests Efficiently and accurately executing all guest requests, activities and restaurant bookings Processing, amending and invoicing accommodation reservations Driving hotel vehicles and ensuring guest travel/transport arrangements are in place as required Please contact us for a full position description detailing key tasks and responsibilities.Skills, Experience and Attributes One year's front of house experience in hospitality or similar environment Food and beverage service experience would be beneficial Valid and current full driver licence essential Passenger Endorsement Licence an advantage Accommodation reservations experience would be beneficial Positive attitude and lots of initiative Superior verbal and written communication ability with an emphasis on accuracy A second language is highly desirable Enjoy working the various shifts including public holidays Benefits and Rewards Full-time, permanent role with minimum of 30 hours per week guaranteed Rate of pay from $26.50 per hour Uniform items provided Duty meals Free parking Access to promotional product training of excursions in the surrounding region Sustainability is at the forefront of how we work, with a strong environmental and social sustainability programme Employee Assistance Programme Wellbeing initiatives In order to apply for this position, you must hold a valid work visa to enable you to legally work in New Zealand.
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