Guest Service Representative Nothing Bundt Cakes - St. George Type: Part-Time
Shift: Rotating Mon-Sat 8:00 am- 8:00 pm
Wage: $9 - $11 per hour (DOE)
Position SummaryThe Guest Services Representative (GSR) creates a warm and welcoming environment in which to serve the Nothing Bundt Cakes guests both in person and by telephone. The GSR also participates in the Crafting Department and performs some light cleaning and clerical duties.
RequirementsEnjoys working with and talking to people.Demonstrates punctuality and commitment to work scheduled shifts.Willing and available to work some weekends.Possess a strong sense of teamwork.Ability to follow instructions.Has integrity and genuine care for others' needs.Fits the brand culture.Outgoing and friendly personality.Attention to detail and works well under pressure.Multi-tasking ability and strong sense of urgency.Responsibilities (Includes but may not be limited to)Abide by all NBC policies and procedures.Uphold the NBC image and brand.Assist other departments when necessary.Introduce walk-in guests to the bakery and products using a Guest Tour.Suggest creative solutions to guests with walk-in orders.Suggest the purchase of add-ons/retail for a complete product experience.Assist phone-in guests with their orders.Give cake presentations while performing quality control tests.Operate and balance the POS with accuracy and efficiency.Collect email addresses from guests.Maintain knowledge of current prices, products and promotions.Keep retail area clean, swept and neatly merchandised throughout the day.Dust all retail surfaces as specified, including counter tops and POS stations.Carry out the duties the crafter assigns from time to time.Track inventory and commissionable sales.Education, Certifications and Work Experience Requirements:Applicants must be 16 years of age or older.While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.Work Availability:Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.
Join Our Growing FamilyFrom "Happy Birthday" to "Just Because," Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.
With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family!
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.
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