Guest Service Coordinator

Job Description: We seek a dynamic and experienced Guest Relations/Restaurant Manager to join our team. The ideal candidate will be responsible for ensuring an exceptional and attentive guest service experience whilst in the lounge, bar and dining area of the lodge.
Key Responsibilities:

Oversee daily operations of the restaurant, bar, cellar and lounge area.
Manage the stock and storerooms for these areas.
Take weekly and monthly stock of all equipment and products.
Ensure high levels of customer satisfaction through excellent service by the team.
Manage and train staff to maintain high standards of service.
Handle guest complaints and resolve issues promptly and effectively.
Implement strategies to improve guest satisfaction and operational efficiency.
Coordinate with other departments to ensure seamless service delivery.
Be responsible for all equipment, glassware, cutlery and crockery for these areas.
Co-ordinate service of meals with kitchen team.
Report to lodge managers.
Maintain good communication with Front of House team, Kitchen and management.
Be responsible for presentation of menus and winelists.
Assist with Guest Delight stops when required.

Requirements:

Proven experience as a Guest Relations Officer and Restaurant Manager.
Excellent communication skills; able to host international guests.
Positive attitude and high energy.
Computer literate.
Deep knowledge of wines (upselling) and the service thereof.
Good understanding of food and the service thereof.
Strong leadership and team coordination skills.
Excellent communication and interpersonal skills.
Ability to handle stressful situations and resolve conflicts.
Knowledge of hospitality industry standards and best practices (Customer Service Excellence, Food Safety, Staff training, Stock Control, Guest Feedback).
Flexibility to work split shifts.
Well groomed.
Valid driver's licence.


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