Guest Relations Officer

GUEST RELATIONS OFFICER / "GRO" - Medical Rejuvenation SpaFRANSCHOEK - Cape Winelands (Western-Cape) - South AfricaSTARTING DATE: A.S.A.PREPORTS to: Operations Manger / MDTRADING HOURS & SHIFTS:Tuesday to Sunday (days off rotate)08:30 - 18:00 including breakCLOSED on Mondays & Select Public Holidays15 Working days off per annual leave cycleREMUNERATION & COMPANY BENEFITS:R15,000 per month (Gross)Incentives (at management's discretion)Medical Aid contributionQUALIFICATIONS:Matric (Grade 12) / Senior National CertificateSomatology / Health & Skin Care / Cosmetology related diploma ITEC / CIDESCO / CIBTAC / City & Guilds / SAAHSP or similar internationally accredited qualification Medical association certification - BONUSSecretarial or Personal Assistance certification - BONUSSKILLS & EXPERIENCE:Eloquent in English - writing and conversationBeautifully groomed & well presented, the face of the businessExperience operating the front desk of an Aesthetic Clinic, Day Spa or SalonKnowledge & understanding of the aesthetic industry Exceptional guest/patient relationsComputer literate & skilled in booking software including ESP, Social Media & MS OfficeKPI:Digital communication with guestsGuest preparation for servicesAttend to queriesOperate incoming calls, e-mails or walk-insConcierge services (recommendations for accommodations & activies)Guest check-in & check-outMarketing