Company Description Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel Melbourne on Collins proudly champions culture and tradition with rotating art exhibitions and is immersed in the city's thriving arts and entertainment scene.
PROPERTY DETAILS 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts363 rooms with breathtaking views over MelbourneExclusive Club Lounge that offers club guests that elevated French joie-de-vivre experienceSophisticated modern dining with vibrant contemporary French flair at No35 restaurantUnique signature cocktails & refined exclusive ambience at Atrium Bar on 35Job Description A unique opportunity exists for an experienced hospitality professional with exceptional guest focus to manage the team and operations of our exquisite Club Sofitel Lounge.
Lead the Club Sofitel Operations in providing exceptional Food and Beverage offerings to our most loyal and distinguished guests.
Blending Rooms knowledge with Food and Beverage services, this role requires you to mix both disciplines to ensure effective management of the department to ensure an unparalleled guest experience.
Establish standards, expectations and metrics to ensure the team and operation perform at the highest level to exceed the expectations of the guest.
Target profitability for the business whilst maintaining high standards.
Create and maintain business reports reflecting operational movement.
Ensure that strategies, policies, standard operating procedures and practices are formulated and ensure that effective conflict resolution enables meeting financial and service quality targets.
Qualifications Previous experience working in a luxury environment is necessary.A passion for interacting with people and a desire to go above and beyond to assist our guests.Proven experience in managing a team.Opera knowledge.Willingness to work shifts, weekends and public holidays as part of the job role.Have a valid Responsible Service of Alcohol certificate.Additional Information Benefits and Perks: Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.
We offer our Heartists: Build a career with the largest hotel group in the Pacific.Central accessible location in Melbourne's CBD.Laundered uniforms.Complimentary hotel stay package for your work anniversary.Worldwide employee and family and friends benefits at Accor Hotels.
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