Guest Coordinator

Key Responsibilities:Oversee daily operations of the restaurant, bar, cellar and lounge areaManage the stock and storerooms for these areasTake weekly and monthly stock of all equipment and productsEnsure high levels of customer satisfaction through excellent service by the teamManage and train staff to maintain high standards of serviceHandle guest complaints and resolve issues promptly and effectively.Implement any strategies to improve guest satisfaction and operational efficiency.Coordinate with other departments to ensure seamless service delivery.Be responsible for all equipment / glassware/ cutlery and crockery for these areasCo-ordinate service of meals with kitchen teamReport to lodge managersMaintain good communication with Front of House team and Kitchen and managementBe responsible for presentation of menus and winelistsAssist with Guest Delight stops when requiredRequirements:Proven experience as a Guest Relations Officer and Restaurant Manager.Excellent Communication skills / able to host international guestsPositive attitude, High energyComputer LiterateDeep knowledge Wines (upselling) and the service thereofGood understanding of Food and the service thereofStrong leadership and team coordination skills.Excellent communication and interpersonal skills.Ability to handle stressful situations and resolve conflicts.Knowledge of hospitality industry standards and best practices (Customer Service Excellence, Food Safety, Staff training, Stock Control, Guest Feedback).Flexibility to work split shifts.Well GroomedValid Drivers Licence