Gucci Clientelling Specialist

Launch and lead the execution of Clienteling initiative in store• Support the Store management in strengthening a client-centric culture among the team & ensure the full implementation of the Gucci Clienteling program and initiatives.• Ensure the comprehension of the clienteling KPIs, monitor the performances and implement action plans to improve them, focusing especially on the data collection, data quality and client retention.• Coach, train & support each client advisor on the selling floor and through one-to-one sessions: implement & follow a coaching calendar to retain and develop the existing clients.• Proactively support the Client Advisor in building relationships and gaining customer understanding to promote future visits.• Inspire CAs to implement initiatives personalized on client interests and profile.• Manage and develop VIG clients through personalized development plans.• Recruit new clients within and outside of the store.• Monitor and coach SAs on information collection and enrichment: tools usage and related ceremony.• Provide training, motivation and coaching to sales staff to enhance their clienteling skills, calling techniques, and client service standards.• Develop multi-sourced new client development initiatives/activities to ensure ongoing clienteling activity development in collaboration with local corporate team.Manage One To One appointment (OTO) planning and VIP room (where available)• Stimulate and assist CAs in preparing, executing and following-up OTO initiatives, coordinates the OTO calendar and monitors results.• Assist SAs when in the preparation of OTO appointments, leveraging on VIP room, visual merchandising, product and hospitality guidelines.
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