Crisis24 Solutions (PTY) LTD, Block A, The Terraces, Cape Town, South Africa, Req #11245Sunday, September 15, 2024About Crisis24Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.As the Global Security Operations Center (GSOC) Lead, you will oversee and lead the GSOC team to deliver unparalleled security services, ensuring operational excellence and adherence to the highest industry standards. This role requires a strategic vision and a commitment to continuous improvement, focusing on quality assurance, client relationship management, strong communication, time management, attention to detail, and team leadership.What You Will Work OnGSOC Leadership and Team Development: Lead, inspire, and manage a team of highly skilled security professionals. Promote a culture of excellence, discipline, innovation, and continuous learning. Mentor and develop staff to ensure they meet the highest standards in security operations.Strategic Vision and Operational Oversight: Work with stakeholders to execute the GSOC's evolving strategic vision, aligning it with the company's global security strategy. Ensure seamless 24/7 operations focused on threat detection, risk assessment, and incident response, maintaining the highest level of readiness.Client Relationship Management: Establish and maintain positive relationships with clients, ensuring all communications are professional and addressing any concerns promptly to ensure resolution is satisfactory.Project Management: Manage assigned projects from inception to completion, ensuring that all deliverables are completed on time, within budget, and to the client's and Crisis24's satisfaction. Provide regular project updates to the client and Crisis24's management team.Quality Assurance and Continuous Improvement: Oversee the quality of work performed by the team, conducting regular audits and providing feedback to enhance performance. Continuously evaluate and improve GSOC processes and procedures to increase efficiency and effectiveness.Security Protocols and Crisis Management: Establish and enforce stringent security protocols and develop comprehensive crisis management plans. Lead the team in managing critical incidents effectively to minimize impact.Technology and Security Program Development: Stay informed on security technology & best practices and make recommendations to our client to assist in meeting or exceeding industry standards for safety & readiness.Risk Analysis and Global Coordination: Assist in conducting & coordinating OSINT, research requests, and event/risk assessments to increase the client's awareness on threats & safety concerns.Procedural Updates and Personnel Issues: Review and implement procedural updates based on team feedback. Address and support personnel issues, maintaining privacy and providing guidance to enhance work performance. Provide feedback to the Crisis24 Regional Director & Director level leadership for HR escalations and ensure that employee privacy is maintained.Reporting and Communication: Provide detailed reports to senior management and clients with insights, metrics, and recommendations to enhance security measures. Ensure effective communication channels are maintained.Payroll: Input & triage weekly pay & monthly expense report information, ensuring all payroll transactions are accurate with the live schedule. Escalate & help resolve any identified payroll discrepancies in a timely manner.Scheduling & Coverage: Master navigating Crisis24 administratively, triaging requests to the appropriate stakeholder to support employee needs. Make arrangements to find coverage for employees who fall ill on shift or report when normal staffing for any role is absent. Communicate with Crisis24 and client management as appropriate on schedule changes.What You Will BringBachelor's degree in a related field is strongly preferred. Either bachelor's degree or equivalent military experience.Interest or direct experience in Executive Protection, Intelligence, Operations, Critical Incident Management, or Corporate Security.Competent user of Microsoft Suite, Slack, and other similar tools.Willingness to sign an NDA and maintain strict confidentiality.Effective communication skills, both verbally and in writing.Ability to maintain a professional demeanor during stressful situations.Ability to quickly adapt and excel in dynamic situations.Demonstrated organizational and time management skills.Demonstrated history of effective conflict resolution skills.Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.Ability to attend training events that fall outside normal work hours.Ability to work 8 to 12-hour shifts both days and nights.Experience working with Genetec (CCTV/Alarm Monitoring) is strongly preferred.Work environmentThis job requires the physical and mental capacity to effectively perform all essential functions. In addition to other requirements, the job may include the following:Undergo and meet company standards for background and reference checks, and drug tests if required.Exposure to sensitive and confidential information.Ability to handle multiple tasks concurrently.Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment.Must be flexible with the ability to work evenings, odd hours, and weekends with little notice.Information SecurityProtect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.
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