About Crisis24 Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge. More information is available at www.crisis24.garda.com Who We Are Looking For We are looking for a GSOC Analyst to join our team in Cape Town. The ideal candidate must be detail oriented, have a strong aptitude in communication and analytical thinking when responding to events, as well as having a team-first mentality. Daily responsibilities will focus on the monitoring of global events from a variety of sources, assess impact and then disseminate those incidents to the appropriate parties. Analysts must be able to effectively comprehend data and compose clear and effective communications that will have a global audience. The Analyst will regularly monitor security camera systems and coordinate with physical security teams to respond to any incidents. This position requires shift work which can include afternoon/nights/weekend and public holidays as well as the ability to work 8 to 12-hour shifts. What You Will Work On Monitor Camera & Alarms of assigned locations providing dispatch and investigation when needed Monitor events through open-source collection and coordination with local assets Respond to inbound calls from employees and security personnel providing customer service focused responses Write security incident investigation reports to provide situational awareness and communicate risks to management Monitor designated online tools to conduct situational awareness on social media platforms Collect, evaluate, and disseminate intelligence to support action plans based on credibility and likelihood Contribute to procedures and processes to standardize and enhance risk management Work closely with different security teams Provide emergency and non-emergency security system monitoring, event dispatch, and emergency notification services Process and maintain a wide variety of files, logs, reports, and forms This Job Description is not a comprehensive list of all required activities, duties, or responsibilities. Duties, responsibilities, and activities may change at the discretion of the leadership at any time with or without notice What You Will Bring Bachelor's degree in a related field or equivalent military experience is advantageous. Have an interest or direct experience in the following: Executive Protection, Intelligence, Operations, Critical Incident Management or Corporate Security Must be well-versed in current technologies and open-source search methodologies Must be a competent user of Microsoft Suite, Slack, and other similar tools Must be willing to sign an NDA and maintain strict confidentiality Must be able to communicate effectively, both verbally and in writing Ability to maintain a professional demeanor during stressful situations Must be able to quickly adapt and excel in dynamic situations Demonstrated organizational and time management skills Successful client management experience A demonstrated history of effective conflict resolution skills Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations Ability to attend training events that fall outside normal work hours Experience working with Genetec (CCTV/Alarm Monitoring) is strongly preferred Work environment This job requires the physical and mental capacity to effectively perform all essential functions. In addition to other requirements, the job may include the following. Undergo and meet company standards for background and reference checks, and drug tests if required Exposure to sensitive and confidential information Regular computer usage Ability to handle multiple tasks concurrently Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment Must be flexible with the ability to work evenings, odd hours, and weekends with little notice Please only apply if you meet the above criteria. Information Security Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement. Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.
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