Job Description
Assume full responsibility and accountability for the regional strategy and growth activities of the Channel . To build sustainable key relationships across all channels, product houses and segments.
Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
Manage internal clients and grow portfolio through making contact and generating leads.
Maximise cross sell opportunities and strengthen client relationships.
Track, control and influence sales activities with the specific aim to achieve previously determined Regional sales targets.
Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
Comply with governance in terms of legislative and audit requirements.
Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team.
Plan and execute regional campaigns successfully identify, control and escalate potential risks that may lead to increased costs.
Manage costs or expenses within approved budget to achieve cost efficiencies.
Collaborate closely with relevant business units and product houses as per strategy to identify revenue opportunities.
Drive opportunities for revenue growth and cost reduction such as adoption of digital and other self-service options across client base Deliver customer experience excellence aligned to Organisational values and service standards.
Build professional long-term relationships with customers based on trust that builds the brand.
Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service.
Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application.
Provide customers with relevant information to keep them informed of products and service options.
Ensure full understanding of customer needs to deliver a quality service.
Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards.
Communicate how customer service solution will be implemented and secures buy-in.
Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options.
Ensure resolution of customer queries and complaints timeously and ownership of issues.
Analyse customer feedback to help improve customer service.
Propose ideas to improve customer service.
Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.
Engage in cross-functional relationships to obtain and to provide work support.
Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
Ensure implementation of relevant policies, governance and practice standards across the business.
Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes.
Develops an understanding of risks and risk management approaches.
Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
Educates others and makes suggestions for improvements.
Networks and participates in specialist risk forums where required.
Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability.
Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.
Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
Monitor customer feedback reports and align processes to maximise efficiencies.
Provide input into the development of the business area tactical strategy in achievement of the overall business strategy.
Develop and implement an area operational plan in achievement of Business objectives.
Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management.
Manage the growth of active customer account base understand competencies and skills required for own and employee's development and performance.
Identify development needs and select effective solutions to address own and employee development needs.
Ensure that each employee prepares a personal development plan that is implemented and reviewed as required.
Provide on the job coaching and guidance.
Support and develops talent in line with local legislative requirements.
Align current and future workforce plans to local legislative requirements and ensures people decisions positively influence the achievement of the business area transformational targets.
Ensure decisions made enables the achievement of the Employment Equity targets.
Foster an inclusive environment where all people can thrive and contribute towards the sustainable success of the organisation.
Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity.
Partner and collaborate with team members to achieve team success.
Share information and knowledge that benefits the team.
Job Details
Application Closing Date
28/09/24
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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