Time left to apply: End Date: September 28, 2024 (1 day left to apply)Job Requisition ID: R21769Job DescriptionAssume full responsibility and accountability for the regional strategy and growth activities of the Channel.To build sustainable key relationships across all channels, product houses, and segments.Develop a service culture which builds rewarding relationships, proposes innovations, and allows others to provide exceptional client service.Manage internal clients and grow portfolio through making contact and generating leads.Maximise cross-sell opportunities and strengthen client relationships.Track, control, and influence sales activities with the specific aim to achieve previously determined Regional sales targets.Translate strategies into actionable goals and execute relevant projects/initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.Comply with governance in terms of legislative and audit requirements.Plan and execute regional campaigns successfully and identify, control, and escalate potential risks that may lead to increased costs.Manage costs or expenses within approved budget to achieve cost efficiencies.Collaborate closely with relevant business units and product houses as per strategy to identify revenue opportunities.Drive opportunities for revenue growth and cost reduction such as adoption of digital and other self-service options across client base.Deliver customer experience excellence aligned to Organisational values and service standards.Build professional long-term relationships with customers based on trust that builds the brand.Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver quality service.Deliver service that exceeds customer expectations through proactive, innovative, and appropriate solution selection and application.Ensure resolution of customer queries and complaints timeously and ownership of issues.Analyse customer feedback to help improve customer service.Engage in cross-functional relationships to obtain and provide work support.Ensure compliance with relevant statutory, legislative, policy, and governance requirements in area of accountability.Maintain knowledge of relevant legislative amendments, industry best practices, and internal compliance procedures and requirements.Develop an understanding of risks and risk management approaches.Implement, monitor, and control business processes according to quality standards, policy, and compliance and governance requirements in area of accountability.Ensure the development, alignment, mapping, and implementation of end-to-end processes aligned to the customer journey map.Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.Engage with customers to understand their unique requirements, drive value optimisation, and advise best options for product integration and wealth management.Manage the growth of the active customer account base and understand competencies and skills required for own and employee's development and performance.Foster an inclusive environment where all people can thrive and contribute towards the sustainable success of the organisation.Promote teamwork and inclusivity amongst team members and demonstrate behaviours that respect diversity.Job DetailsApplication Closing Date: 28/09/24All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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