Groups & Incentives Manager - Sandton (Hybrid Working)

Well known Inbound DMC is looking for a Groups & Incentives Manager to manage the overall reservations sales performance of the team by primarily improving room occupancy figures to all groups camps. Inspiring a team to build strong relationships with the end client, ensuring a positive reservations experience and an excellent group journey with each reservation enquiry. The Groups & Incentives Manager is specifically accountable for the performance and leadership of the Travel Designers and high service standards with the ultimate goal to generate more revenue, achieve high agent / guest satisfaction and improve our service ranking globally.
Requirements:

Matric certificate
Tertiary certificate in Travel & Tourism/hospitality.
At least 10 – 15 years in the travel & tourism industry.
Management experience advantageous
Computer Literate (Microsoft Office, email, Internet)
Proven English literacy
Working knowledge of Tourplan and WISH or similar booking/operating system.
Extensive product knowledge on Southern & East Africa. Not only product focussed but destinations and logistics for movement of big groups
Personal or educational travel experience
Excellent communication skills both written and oral. Be able to actively listen and communicate clearly.
Excellent attention to detail
Sales driven
Organised
High energy levels
Self-starter
Team player
Efficient
Strategic


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