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Groups, Conference & Events Co-ordinatorZA - Cape Town
Administrative
Full-time
SummaryHyatt Regency Cape Town is currently seeking a dynamic individual to join our Sales and Marketing teams as a Group, Conference & Events Coordinator. The Group, Conference & Events Coordinator will be responsible for ensuring that group events within the hotels meet the hotel's level of quality standards.
Key Duties and Responsibilities: Preparing quotes, follow-up calls with prospective clients, and holding meetings with clients interested in hosting an event.Identify, solicit, and develop existing and new accounts.Develop and monitor action plans for designated accounts to meet departmental goals.Act as a liaison between the Company and the client and serve as the spokesperson on behalf of the Hotel.Plan and conduct creative site inspections.Identify and profile new market opportunities.Set high performance standards and pursue aggressive goals.Meet with clients to ensure all aspects of the event or group are discussed, ensuring operational teams are fully aware of the clients' requirements and expectations.Draft the Group Resume and/or Function Sheets showing every aspect of the booking from arrival to departure and distribute to the Operational Department.Conduct pre-con meetings before group arrival, ensuring all required department heads are present and aware of their individual responsibilities.Prepare a detailed handover document in the form of a resume and induction sheet.Meet and greet clients for Groups and Events, introducing them to the Banqueting Manager and relevant departments.Communicate all areas of concern from the client to relevant department heads.Ensure all accounts are finalized relating to groups and events with no outstanding payments on group bills before departure.QualificationsQualifications, Skills & Abilities: University Degree or Diploma in Hospitality or Tourism Management.Minimum of 3 years of experience in Leisure sales in the hotel industry is required.Strong written and verbal communication skills.Ability to maintain a positive attitude in a fast-paced and demanding work environment.Excellent organizational skills.Self-motivated and able to work unsupervised using own initiative.Computer literate, including relevant software and experience in using a PMS system.Excellent interpersonal and customer skills.Persuasive selling style to communicate the company's services, facilities, policies, and terms and conditions.
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