Groups And Incentives Travel Specialist

Destination Management Company is seeking an experienced Groups and Incentives Travel Specialist with experience in the inbound travel market and knowledge of Southern and East Africa. This position is based in Sandton, Johannesburg with occasional travel required. Experience required:Must have at least 3 years Touring groups specific experienceGood understanding of delivering excellent service to agents/guestsAn in-depth knowledge of Tourplan or a similar booking systemAn in-depth geographical, logistical and product knowledge of South Africa, Botswana, Tanzania and Kenya requiredAdditional experience in Namibia, Kenya, Uganda, Rwanda, Zimbabwe, Zambia and Mozambique advantageousA willingness and aptitude to learn Duties include:Creative and out-of-the-box planning and designing of Leisure Group itineraries (incentive-specific experience advantageous)A good understanding of specific requirements for Groups itineraries including general groups policiesManaging the reservations process including qualifying the requirements of the group to ensure can meet their budgetEnsuring lead times for responses are met according to standard operating practicesHandling of bookings from quote to finalising, including invoicing and travel documentsProactive selling of products and services ensuring the best possible itinerary for the guestsConstant, consistent interaction and clear communication with colleagues, agents, guests and suppliersMay from time to time be required to travel with a group or undertake site inspections with agents/guests