Groups And Incentives Travel Specialist

Destination Management Company is seeking an experienced Groups and Incentives Travel Specialist with experience in the inbound travel market and knowledge of Southern and East Africa. This position is based in Sandton, Johannesburg with occasional travel required. Experience required: Must have at least 3 years Touring groups specific experience Good understanding of delivering excellent service to agents/guests An in-depth knowledge of Tourplan or a similar booking system An in-depth geographical, logistical and product knowledge of South Africa, Botswana, Tanzania and Kenya required Additional experience in Namibia, Kenya, Uganda, Rwanda, Zimbabwe, Zambia and Mozambique advantageous A willingness and aptitude to learn Duties include: Creative and out-of-the-box planning and designing of Leisure Group itineraries (incentive-specific experience advantageous) A good understanding of specific requirements for Groups itineraries including general groups policies Managing the reservations process including qualifying the requirements of the group to ensure can meet their budget Ensuring lead times for responses are met according to standard operating practices Handling of bookings from quote to finalising, including invoicing and travel documents Proactive selling of products and services ensuring the best possible itinerary for the guests Constant, consistent interaction and clear communication with colleagues, agents, guests and suppliers May from time to time be required to travel with a group or undertake site inspections with agents/guests