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Group Soft Services Manager
Salary: Up to £46,000 per annum
Predominantly Monday to Friday but service checks and employee engagement will be required across all shift patterns.
We are looking for an experienced Group Soft Services Manager to join our team to cover 3 sites within the contract in Oldham, Glossop and Manchester. Experience in directly managing Catering, Security and Cleaning services is essential.
Integrated facilities management services with a purpose.
We're here to make workplaces better, cultivating working environments that energise, inspire and attract talent across all sectors. Our 'people and planet first' approach prioritises the aspects of FM that make the biggest operational impact, affording businesses more time to focus on what truly matters.
More about the role
To manage the provision of services across the contract and to have overall responsibility for the delivery of services provided.
Manage client and contractual relationships in a commercial manner ensuring compliance and company policies are adhered to.
Support service solutions that exceed customer requirements whilst delivering key financial targets and contract specification.
To develop and lead a team within the group contract ensuring exceptional service to our clients and manage the employee life cycle.
To have full knowledge of all areas of work to be covered in the course of duty in accordance with contractual Service Level Agreements (SLA) and Key Performance Indicators (KPI's).
Build and manage client relationships, ensuring 100% statutory compliance is maintained at all times.
To manage safely all daily activities and adhere to the authority to work process.
To maintain a high standard of customer care at all times.
To adhere to all company and client dictated local procedures, policies and instructions.
Who you are
A minimum of 2 years multi-site management experience within a Facilities Management business required.
Experience of Soft Facilities Management including Catering, Cleaning, and Security essential.
Experience in water provision ideal.
SIA Licence holder desirable or able to qualify.
IOSH desirable.
Experience in a blue-collar environment desirable.
Demonstrable financial acumen applicable for the role requirements in managing a P&L.
Have a proven track record of delivering client/customer satisfaction through their teams.
Ability to work flexibly & remotely.
Management experience leading and inspiring operational teams, working within brand guidelines to deliver results.
Successful implementation of any change programmes to deliver operational benefits.
Excellent communication and engagement skills.
Valid driving license and access to a vehicle.
Benefits
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
Financial wellbeing programme and preferred rates on salary finance products
Aviva Digicare – Free annual healthcare check
Medicash – Discounted health cash plan providing cash back on a range of medical treatments including Dental, Optical and Consultant appointments for you and your family.
Pension scheme and Life Assurance
Employee Assistance Programme
Holiday purchase scheme
Sharebuy Scheme
Recognition awards including Be a Star peer recognition and Long Service Awards
Employee networks created and led by employees for employees
Exclusive Benefits & Wellbeing site (Perks at Work)
Entertainment, Health & Wellbeing and Travel discounts
Shopping discounts – Save up to 15% at high street and online stores by purchasing Shopping Cards
Vodafone discounts
On-going training & development and career pathways
Your workplace, but better. Whether you're a cleaning operative, security specialist, or part of our chef brigade, we work together as a cohesive team with a shared focus – to deliver great service and a seamless experience for our clients. In return, we'll support, coach, and guide you as an individual so you can truly shine, whatever your role. Explore our current opportunities today and unlock your full potential!
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!
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