Date Posted: 10/24/2024Req ID: 39040Faculty/Division: School of ManagementDepartment: Joseph L. Rotman School of ManagementCampus: St. George (Downtown Toronto)Description:About us:The Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence at the heart of Canada's commercial and financial capital. Rotman is a catalyst for transformative learning, insights, and public engagement, bringing together diverse views and initiatives around a defining purpose: to create value for business and society. We make a fundamental promise – Here's where it changes – to our students, our partners, and the broader community. Everyone at Rotman, faculty and staff, plays a role in bringing that promise to life.Your opportunity:The Rotman Office of Recruitment, Admissions and Business Development (RABD) recruits and admits talented professionals who aim to push their limits, expand their creativity, and develop their leadership potential via one of the School's nine graduate management programs. The RABD team will achieve this goal using industry-standard best practices in strategic enrolment management (SEM).As a Graduate Program Assistant, you will be part of an innovative, dynamic, and collaborative team committed to delivering an exceptional experience for prospective candidates of Rotman's graduate programs. A critical member of the RABD team, this role will lead initiatives to admit both domestic and international students to Rotman's suite of nine graduate business programs. The Graduate Program Assistant will support the front line activities and act as the first point of contact for general inquiries, provide admission support, and financial aid and/or award support for prospective students.Creating a welcoming environment for all candidates who interact with the Rotman School. Reporting to the Associate Director, Admissions Operations, you will work with colleagues across the RABD portfolio and the Rotman School to achieve the School's recruitment goals and be a key contributor to a dynamic and SEM-driven recruitment and admissions operation dedicated to shaping the incoming classes of transformational graduate business programs at the University of Toronto.Your responsibilities will include:Acting as the first point of contact for general inquiriesResponding to inquiries within the defined scope of the role and redirecting as appropriateScheduling appointments for prospective students, applicants, and current students to address individual needsProviding detailed information regarding admission requirements to prospective students and applicantsDetermining logistical details required for the execution of admissions processesDisseminating program materials to prospective students and applicantsTracking and maintaining a calendar of eventsResolving issues that may occur during events and escalating problems as requiredEssential Qualifications:Bachelor's Degree or acceptable combination of equivalent experience.Minimum two years working in recruitment, admissions, student affairs, or a customer-oriented related areaExperience developing and maintaining records and files.Solid working knowledge of a CRM software and University student information system (preferably ROSI)Be a detail-oriented individual; excellent time management; able to follow specific instructions.Excellent problem-solving, organizational, and administrative skills.Excellent customer service skills, and interpersonal skills, with the ability to communicate effectively with students, staff, and faculty.Demonstrated advanced skills in using MS Office, including but not limited to Excel and Mail Merge.To be successful in this role you will be:Multi-taskerPossess a positive attitudeProactiveTeam playerClosing Date: 11/03/2024, 11:59PM ETEmployee Group: USWAppointment Type: Budget - ContinuingSchedule: Full-TimePay Scale Group & Hiring Zone: USW Pay Band 09 -- $66,715 with an annual step progression to a maximum of $85,319. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.Job Category: Student ServicesLived Experience Statement:Candidates who are members of Indigenous, Black, racialized, and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.Diversity StatementThe University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity, and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.Accessibility StatementThe University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment, and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.If you require any accommodations at any point during the application and hiring process, please contact ******.
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